LensCrafters

Reviews

• RR

  Rafael Rodríguez

  Aug 24, 2026
  1.0
  Yesterday I went to pick up my glasses at the Short Hills store, a young lady attended me well and told me that I could sit down and wait for my glasses and she passed the information to another colleague to help me, I had a doubt about the payment and she came out with a super bad character and an attitude like she does not like being asked questions. I am a faithful consumer of her glasses, I have gone to several LensCrafters stores and her as a store they have a variety of styles, so I liked it, but the attitude of the lady leaves a lot to be desired. Do not allow employees like this to make their customers take a bad image of the store.
• MA

  Muhammet A

  Aug 15, 2026
  5.0
  They fixed my glasses in minutes and it was free. Very nice people
• EE

  ebru ertin

  Aug 8, 2026
  2.0
  Beautiful new LensCrafters location at Short Hills Mall, but unfortunately the customer service did not match the store. I’m a regular LensCrafters customer and stopped in to try colored contact lenses before deciding which color/brand to order. I completely understand the prescription requirements—the issue was the way everything was communicated. The staff was not very attentive, and their overall attitude made the experience unpleasant. The store was busy, but I still expected a more helpful and welcoming approach, especially from a brand I regularly purchase from. Very disappointing experience.
• CB

  Claire Bear

  Jul 22, 2026
  5.0
  I have been a customer of Lens Crafters for many and came from a Location that was transferred. I was given a friendly phone call letting me know the new location was open. Though I wasnt able to book an appointment at the time of the call since I didn't have my calendar at the ready, booking online was easy. My appointment was wonderful and the staff of Eyewellniss were lovely. After my appointment I began my search for new glasses. Taybian was there to help me. She was friendly and just the right amount of attentive, not hovering over me but able to assist right away as soon as I had questions. She helped walk me through the whole process of selecting my lenses. This was especially helpful since I would be getting progressives for the first time. When it was time to pick up my glasses she remembered me. Overall this was an excellent experience thanks to her.
• JH

  Janell Huntley

  Jul 12, 2026
  5.0
  Absolute great experience ! Chris was very helpful , knowledgeable, and patient! The store is huge, well lite , and modern. Great location !

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