Club Pilates

Reviews

• MV

  Marcella V.

  4 days ago
  5.0
  Had a great time celebrating a friend’s birthday at Club Pilates! The studio was incredibly accommodating and patient, especially since we were a class of beginners. The instructor, Tai, was informative, fun, and really attentive to everyone’s individual capabilities, which made the experience feel welcoming and comfortable. Such a positive first experience — highly recommend!
• LA

  Lorin Andalora

  Apr 21, 2026
  1.0
  I’ve never been this frustrated with a business. Their app is poorly designed, and I was charged a no-show fee for a class I don’t recall booking at a different location and it doesn’t even appear in my booking history. No one could explain the charge, and I was actually attending a class at this “sister studio” at that same time. After getting no response, I disputed the charge with my bank, which I won. Now I’m being told I can’t book any classes until I pay the chargeback fee, and a late fee so I can’t even use the membership I’m paying for and am being penalized for winning a chargeback because they failed to have evidence They also claim they have “no record” of my calls, texts, or voicemails, despite me having proof and the manager in Paramus, Chantal, refused to let me send her my text and call log saying she doesn’t see anything on her end so it didn’t matter. On top of that, the cancellation policy was never clearly explained, specifically the 30-day notice requirement after the initial term. Now they are forcing me to pay another month but not be able to book any classes until I pay the bank chargeback fee and late fee, meaning my dispute was pointless. Communication is poor, and it’s clear customer experience is not a priority at all and this is just another chain who only cares about money and not customer satisfaction. As a business owner myself, this is not how you treat customers.
• JG

  John Guirgis

  Mar 11, 2026
  5.0
  Had an amazing experience working with the team at Club Pilates! The trainers are incredibly knowledgeable, welcoming, and genuinely care about helping people move and feel better. Their energy and attention to form make every session both challenging and enjoyable. Highly recommend checking them out if you're looking for great instruction and a supportive fitness community.
• WL

  W L

  Dec 24, 2025
  1.0
  Rafael is so rude. So glad I canceled my membership when I did and found another studio to join. The passive aggressiveness from this studio and its instructors do not deserve my hard earned coin. Most pretentious set of people I’ve come across - like it’s odd.
• JD

  Joanne Doward

  Apr 4, 2025
  5.0
  I really enjoyed Theresa’s class today! I love that she always pushes me to go a little step further.

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