Pearle Vision

Reviews

• ZH

  Zajo Hoti

  Oct 7, 2026
  5.0
  I’ve been coming here for 5 years now. The entire staff is friendly and professional. Never try to pressure you to buy anything. They explain quite nicely what my insurance will cover. They pretty much leave you to make your selection with frames unless you ask for their help. Plan on returning next year.
• RC

  recep comert

  Sep 25, 2026
  1.0
  I am extremely disappointed with my experience at this Pearle Vision location, especially because the service before the sale was very different from what I experienced afterward. I placed my order on September 11. Before paying, I specifically told the staff that I urgently needed my prescription glasses and asked for the fastest possible turnaround. I was NOT told that insurance would delay the order or that I should expect a minimum 7–10 day wait. I was told they would do their best to have them ready as quickly as possible. I was also extremely clear about the lenses. I showed the staff a PHOTO of the amber/yellow lenses I wanted and this exact written request: “I want a VERY LIGHT amber/yellow tint — not dark yellow. It should be suitable for night driving, with a premium anti-reflective / anti-glare coating. Progressive lenses. Please keep the tint very light.” They agreed. The total retail price of my order was $1,156.61. When I questioned the high price, I specifically asked whether the yellow tint was part of the reason. I was told YES. My VSP benefits covered a substantial portion, and I paid an additional $280.60 out of pocket. After the sale, however, the experience changed. Despite knowing that I urgently needed the glasses, I waited until September 24. I was finally called around 5:05–5:07 PM and told they were ready — only about 25 minutes before the store closed at 5:30. I asked, “What time do you guys close?” After being told 5:30, I responded, “Then you call me now?” I was told they had just received the glasses. When I picked them up, I calmly expressed my dissatisfaction. Only then was I told they “had to wait for my insurance.” I did not want to argue. I said I needed to wear the glasses before I could determine whether everything was correct, took them, and left. I then took the glasses to my eye doctor and explained exactly what I had ordered. After examining them, she told me she did NOT see the yellow tint I had specifically requested and that, since I clearly requested it and the store agreed to provide it, I had a legitimate reason to complain. The amber/yellow tint for night driving was NOT a minor detail. It was one of the MAIN reasons I ordered these lenses. I showed them exactly what I wanted in a photo, gave them the requirement in writing, they agreed to it, and they even confirmed the yellow tint when I questioned the high price. I am attaching a comparison image showing what I requested versus what I actually received. I urgently need prescription glasses, so returning these and going without glasses for another week or two while they remake them puts me in a very difficult position. After waiting nearly two weeks for a $1,156.61 retail order, using my VSP benefits and paying an additional $280.60 out of pocket, I expected to receive what I specifically requested and was told I was purchasing. Unfortunately, that is not what I received.
• HA

  Hany Ayoub

  Sep 16, 2026
  5.0
  Excellent experience from the receptionist. Doctor Z was so thorough and addressed all of the issues with the most attention and professionalism
• BT

  Bobby Twig

  Sep 15, 2026
  5.0
  Friendly, professional service from everyone there.
• CL

  craig lang

  Sep 10, 2026
  5.0
  Maria , JJ, Kameka, Debbie were extremely helpful. Incredible service and recommend their services to anyone! Incredible!