Club Pilates

Reviews

• OS

  Olivia Suh

  2 days ago
  1.0
  I had a very disappointing experience at this location. When I signed up for the 3-month, 8-class package, the pricing was not explained clearly. My mother and I were told the package was $260, which led us to believe that was the total cost. At no point were we clearly told that it was $260 per month for three months. If that had been explained, I never would have signed up. To make matters worse, although the staff had my correct email address, they entered it incorrectly into their system. Because of this, I never received any of the emails containing my membership information, agreement, or other important details that would have allowed me to review exactly what I had signed up for. This prevented me from catching the misunderstanding sooner. A recurring monthly commitment of this size is a major financial obligation, and customers deserve to have it explained clearly before agreeing to it. Instead, I left believing I had purchased an 8-class package for $260, only to later discover I was being charged $260 each month. I felt misled by the way the membership was presented. After explaining that the pricing had not been clearly communicated and that I never received my membership emails because my email address had been entered incorrectly, I requested a refund for the second $260 charge. My request was denied, despite the clear communication issues that occurred during the sign-up process. This entire experience has been incredibly frustrating and disappointing. The most unfortunate part is that I genuinely enjoyed Pilates and was excited to continue taking classes. Because of how this situation was handled, what was once a positive experience has left me with a negative impression of Pilates altogether. Instead of associating Pilates with something I enjoyed, I now associate it with frustration and disappointment. I hope no other customer has to go through the same experience.
• LS

  Los Santos

  Jul 1, 2026
  5.0
  Shout out to Joanna & Noelia very accommodating & great customer service
• SS

  Sofie

  Jun 29, 2026
  5.0
  Love it! Instructors are amazing.
• DR

  Debbie Rybka-Howard

  Jun 11, 2026
  5.0
  Fantastic Pilates studio. Terrific instructors and always helpful, friendly and courteous vibe. Highly recommend Vicki you will be missed ! You are an awesome instructor. Best of luck in your next chapter of life.
• KR

  Kevin Roy

  Jun 9, 2026
  5.0
  Meredith is so kind and helpful

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