Club Pilates

Reviews

• GJ

  Gabriela Jileva

  Jun 24, 2026
  1.0
  I rarely write negative reviews, but in this case I feel some things need to be said. First, I would like to address how my account was handled. When my monthly payment was due, I received a text message stating: “I just want to notify you that your payment for the month didn’t go through for some reason. Maybe there were some changes in your bank or credit card information. Please contact the studio to update the account at your most convenient time.” After spending time checking with my bank and reviewing my credit card information, I discovered that the issue was not with my card at all. I was later told that the card on file had been deleted and would need to be updated. This was frustrating because you cannot book classes unless your account is current, yet I was away and unable to come in immediately. As a result, I spent nearly half the month trying to resolve an issue that was not caused by me. People have busy lives, and having a card accidentally removed from an account, followed by unsuccessful attempts to reach me, created an unnecessary inconvenience and a disappointing customer experience. Beyond that, booking classes has consistently been difficult. Classes are often full, and I frequently find myself on a waitlist instead of being able to attend when I would like. Unfortunately, not all of my class experiences have been positive either. On one occasion, I was called out in class for not paying attention, which made me feel more like a naughty child being reprimanded than an adult customer participating in a fitness program. It was embarrassing, uncomfortable, and completely unnecessary. While there were aspects of the studio that I enjoyed, the combination of account management issues, difficulty accessing classes, and disappointing interactions ultimately outweighed the positives. As a result of this experience, I will not be continuing my membership at this location. What is particularly troubling is that I was later threatened with having charges sent to a third party for collection over a situation that stemmed from an error on the studio’s end when my payment method was removed from my account. I will be disputing any charges related to this matter, as I do not believe customers should be held responsible for administrative mistakes they did not create. Overall, the entire experience—from the account handling issues, to the difficulty booking classes, to the way concerns were addressed—has left a very sour taste in my mouth. What could have been resolved through clear communication and good customer service instead became a frustrating and disappointing experience. Unfortunately, it has cost this location a customer, and I cannot recommend it to others based on my experience.
• MD

  Marissa Dellapi

  Jun 13, 2026
  5.0
  Bailey taught the best class! Still shaking as I’m typing this…awesome workout and adorable studio!! Clean, cute and great vibes
• TS

  Taylor Snudden

  Jun 6, 2026
  5.0
  Love this studio!! Definitely going to come back soon!
• MP

  Michael Pomarico

  May 3, 2026
  5.0
  I had a fantastic experience at Club Pilates Morristown! The studio is clean, welcoming, and has such a positive energy from the moment you walk in. A huge shoutout to the amazing front desk staff, Cat and Viviana—they are always so friendly, helpful, and make everyone feel right at home. Their customer service really sets the tone for a great visit. Instructor Kim is also incredible—so knowledgeable, attentive, and leads truly amazing classes. You can tell she’s passionate about what she does, and it shows in the quality of every session. Highly recommend this studio to anyone looking for a supportive and professional Pilates environment!
• DO

  D O

  Apr 28, 2026
  4.0
  Good experience. First time taking a class. I give another review once I actual take a few more classes. Staff 5 stars.

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