LensCrafters

Reviews

• LP

  lorenzo pickett

  2 days ago
  5.0
  I am very grateful for the help that the obstetrician is assisted me with. She helped me to find the perfect pair of glasses and now I can see like never before
• SG

  Sandra Garofalo

  4 days ago
  5.0
  Linda was most helpful and patient and very fun. The whole stuff was very sweet and helpful. Love my new glasses and I’m very happy I chose this place for my eye exam.
• GP

  Greg Peters

  May 13, 2026
  5.0
  I recently made an eye appointment at the Lens Crafters’ location in the Newport Mall. The staff members were pleasant and the Dr. answered all of my questions. Afterwards, I used my new prescription to purchase a pair of Oakley sunglasses with transition lenses. The salesperson was knowledgeable and seemed happy to help me with my purchase. I would definitely recommend this location if you need an eye exam or a new pair of glasses.
• JE

  Jovana Escobar

  May 7, 2026
  2.0
  My first major issue here was a mix-up with my order. I chose black frames, but my prescription was put into the wrong pair. I had to point out the error after taking the time to pick up my glasses and was told it would take another two weeks to fix, so I kept the incorrect pair because I couldn’t wait any longer. Accidents happen but the day I selected my glasses, I was there for a while, making sure we were all aligned to avoid any mixups and yet there we were. Since then I’ve stopped in a few times just for basic cleaning and adjustments, and the service has been inconsistent. One visit I was told it would take over an hour to see if anyone could even help me and to come back another day. I had to explain how inconvenient that was and I was ultimately able to get help (if I hadn’t said anything I would have been dismissed and have to come back another day, convenient for them, inconvenient for the customer). Another time, I was told no one was available (wasn’t in the mood to have to plead again, so I left). My most recent visit 4/30/26 at roughly 3:30pm was the most frustrating. The associate at the front desk was nice and directed me to someone in the back. When I asked for an adjustment and cleaning, that employee there immediately and repeatedly told me, “we don’t do that here,” in a dismissive tone even though I kept explaining to her that that was absolutely not true. There was no attempt to clarify, offer alternatives, or explain that the appropriate staff member might not be available. I was being brushed off rather than helped. I later spoke again with the front desk associate who explained that the person who normally handles adjustments wasn’t there at the time—which would have been completely understandable if it had been communicated that way from the start. Instead, I was given incorrect information and treated dismissively. The experience gave the impression that they simply allow employees to operate how they please at this store instead of correcting them. Adjustments and cleaning, unfortunately for them, are part of LensCrafters services so a customer should not be made to feel as if their request is a waste of their time. I wish I had gotten the employee’s name, (looks like she’s one of the optometrist or someone who assist them) as that interaction stood out for the wrong reasons.
• AH

  Anniel Hernandez

  May 6, 2026
  5.0
  Marianne at LensCrafters was amazing! She tightened my sunglasses perfectly after they kept falling off my face. Super friendly, helpful, and professional. We even realized we went to the same college! lol. Great experience and excellent customer service!

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