Duane Reade is a neighborhood pharmacy and convenience retailer serving New York City with health, wellness, and everyday essentials. Many locations offer full-service pharmacy care, including prescription refills, medication counseling, vaccinations, and health services. Stores also carry over-the-counter medications, vitamins, beauty and personal care items, snacks, beverages, groceries, and household needs. Select locations provide photo services and online order pickup, making it easy to shop for pharmacy needs and daily essentials in one place. Available services may vary by location.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.