Club Pilates

Reviews

• AL

  Alexandra Lebedeva

  5 days ago
  1.0
  Poor communication
• MP

  Michael Pomarico

  May 25, 2026
  5.0
  Absolutely loved my experience at Club Pilates Jersey City! From the moment I walked in, the front desk staff was incredibly friendly, welcoming, and made the studio feel so inviting. Grace and Nadia were both amazing instructors — you can immediately tell how knowledgeable they are about Pilates and movement. They created flows that were the perfect balance of challenging and restorative, leaving me feeling both strong and refreshed after class. Their cueing, energy, and attention to form made the entire experience feel elevated and approachable for all levels. Such a great studio with an amazing atmosphere. Can’t wait to come back!
• YG

  YOSat Garthy

  May 11, 2026
  3.0
  I took two classes here. Both times I inquired about monthly packages. Or buying classes in bulk. Neither time the front desk had any idea how any of it worked. Every time (yes only two) that I’ve come to this studio the front desk seems like they have absolutely zero idea what is going on. I have been on reformer Pilates for almost 5 years and understand the slow intro to the machines but it’s also weird I have to take like a certain amount of classes before I can level up. And when I asked that question none of the front desk knew. It’s such a bummer bc it’s in my back yard. And the two classes I’ve taken the teachers have been wonderful. I taught yoga for years I understand finding good front desk staff can be tough. Bc the hours are weird. And it’s difficult to have someone wind schedule flexibility. But this in itself makes me dread coming in. I hope they figure it out soon bc I love the reformer.
• JC

  Jan Cu

  Apr 28, 2026
  5.0
  I take classes with Milly-May every week, and her classes are always so fun and challenging! She keeps you accountable and is incredibly engaging and encouraging. I always walk out dragging my feet because she'll really work you BUT it's so worth it!!! I've also taken classes with Carson, who's also quite great!
• ST

  Suyee Tang

  Apr 8, 2026
  1.0
  I am incredibly disappointed with the management at this studio, specifically the manager, Gregg Evans. The customer service here is severely lacking when it comes to resolving basic issues. I was recently charged a $25 cancellation fee for a class I was waitlisted for. The problem is that the studio's booking system never sent me an email or text notification letting me know I had been moved onto the roster. I even provided the manager with screenshots proving that no alert was ever sent. Obviously, if I don't know I am booked for a class, I cannot attend. Instead of showing basic common sense and waiving the fee for a technical glitch on the studio's end, Gregg completely mishandled the situation. He flat-out refused to acknowledge the system error and tried to justify the charge by claiming it was about "fairness to other members." I fail to see the fairness in penalizing a paying member for a notification failure caused by their own software. Having to waste time going back and forth over a blatant system error is beyond frustrating. At this point, it is no longer about the $25—it is about Gregg's terrible customer service, poor communication, and complete refusal to take accountability for a flawed booking system. If you are considering joining, be warned that this manager just wants to get the money out of his customers' pockets.

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