LensCrafters

Reviews

• MT

  Majid Touqan

  2 days ago
  1.0
  I am writing to express my disappointment regarding my experience with the staff, the optometrist at the LensCrafters location in Bridgewater Commons. From the first interaction, I felt rushed and dismissed. I had patiently waited approximately 30–40 minutes for the customer ahead of me, yet when it was my turn, the interaction felt hurried. Lori mentioned that the office was short-staffed, but staffing issues should not affect the quality of service provided. She also commented that I came close to closing time. If the store is open until 9:00 p.m., customers should receive professional, courteous service until closing. Many customers work during the day and can only come after work hours. During my appointment, she repeatedly interrupted our interaction to discuss another customer’s return with another associate, which I found unprofessional and distracting. I was also uncomfortable with the inconsiderate way she interacted with my children.
• CU

  Cynthia Ulrich

  4 days ago
  1.0
  Aweful store. It took them 30+ days to fill an eye glass script and I was accepting the floor model. I spent >$2,000 there to pick up defective glasses and asked the optician if he would give me eyeglass cleaner and he said only if I paid his mortgage. I still don’t have the right glasses!
• BT

  Bonnie Tully

  Jun 25, 2026
  5.0
  I want to thank Tracey for her quick and professional repair of my glasses. She made it a “customer delight” moment.
• JR

  Jeanne R.

  Jun 11, 2026
  5.0
  I absolutely love this store !! My long time eye doctor retired, and I had no idea where to go, and a friend recommended LensCrafters Bridgewater. Everyone made it so pleasant, it was super easy to make an appointment and the eye doctor was very thorough and asked me many questions making me feel very comfortable. Michelle , one of the eye care advisors was amazing and helped me pick out the perfect pair of glasses! When I went back to pick them up, one of the managers jumped in to help me adjust them properly! It was a seamless experience and I will definitely be returning each year!
• RC

  Richard Colucci

  Jun 10, 2026
  2.0
  Calling for the first time as someone who has never worn glasses and has basic questions like frame selection and lens options Girl seemed annoyed and trying to get me off the phone. She literally took a deep breath, said “ok last question” like she had something better to do. I don’t think I’ll be buying my glasses here.

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