Very disappointing experience at GNC in Bayonne. The employee was initially friendly and helpful, so I was ready to spend $173 on three items. I asked if there were any promotions to help me save money, and he suggested renewing my membership for a “buy one, get one 50% off” deal.
I agreed, assuming he was applying the promotion to my three items. Then he tells me my new total is $164—while I’m somehow still missing one of the three items. When I questioned how that made any sense, he finally explained that he had added a $40 membership renewal fee, which he never clearly disclosed upfront, and that I would supposedly get $16 in rewards for a future purchase.
That is NOT how you treat a customer who is asking you to help save money. If you’re going to charge someone $40 for a membership, be upfront about it BEFORE running the transaction. Instead, I had to question the numbers myself to realize what was happening.
I walked out without buying anything. The entire experience left a very bad impression, and the lack of transparency was unacceptable. Management should seriously look into how this employee is handling promotions and membership renewals.
LL
LickMyKickzz
Aug 4, 2026
Starting my weight loss journey today and stopped in to get some supplements. Riggz was very informative and helpful on making sure I got the right supplements!
EC
Enrique Chavez
Jun 18, 2026
Riggz tiene Excelente servicio al cliente. Muy eficiente y me explicó todo con detalles para mi mejor benéfico y mejor recomendación. También me iso miembro de pro access y me Jairo más dinero. Muchas gracias lo recomiendo al 100.
Very great help will come back soon
DI
David Ibrahim
May 21, 2026
I’ll give them a 2 because they occasionally have good deals. However, the staff, particularly the girl and the older guy with the buzz cut, are incredibly rude and clearly lack customer service skills. They definitely lost a customer. I love GNC just not this location