Novella Infusion provides a personal and comfortable place to receive your infusion or injection therapy. From start to finish, our goal is to create an exceptional experience for each and every patient. Amenities include: convenient parking, comfortable seating, shorter wait times, snacks and refreshments, tablets to stream your favorite shows, and free WIFI.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.