Hoover Dental

Reviews

• LK

  Laurie Kavanaugh

  May 4, 2026
  1.0
  After 26 years as a patient, I was shocked by how this office handled my situation. Dr. Hoover has always been kind, but the front office and billing were aggressive, inconsistent, and extremely difficult to deal with. I was told a procedure would be covered and that it would be verified in advance. It was not, due to insurance frequency limits. I was later told I owed around $360, which was very disturbing because I would have paid it immediately if that had been accurate. After reviewing my insurance records in detail, I found the actual disputed amount was only $90 — a major difference that was never clearly explained. In trying to resolve this, I was told a courtesy adjustment was applied, but it was applied to a different tooth than the one in question (#10 vs #11). There also appeared to be a resubmission of the same work under a different code, which contributed to the insurance denial and confusion over what was actually owed. When I attempted to clarify this, including speaking with the doctor’s wife, the interaction became confrontational. When I pointed out that the courtesy had been applied to the wrong tooth and that the claim had already been paid under another entry, I was challenged in an aggressive tone and asked how I knew that. My response was simply that these are my insurance records and my teeth, and I had reviewed the documentation carefully. I was also given conflicting information about a required $50 deposit, which added to the confusion and lack of trust in how the billing was being handled. After raising these concerns, I was dismissed from the practice. After 26 years, I was treated like a problem instead of a patient.
• EH

  Elly H

  May 18, 2023
  5.0
  Always a great experience at Hoover Dental! Dr. Michael Hoover is always so kind and has provided exceptional care the 20+ years I’ve been seeing him! Dr. Hoover and his staff always make each visit a great one and I cannot recommend them enough!
• WP

  Will Pettit

  Sep 30, 2022
  5.0
  Been going to Hoover Dental for nearly three years now. Top-notch in everything: expertise, courtesy, education and scheduling. Best dental office I've ever known.
• DA

  Diana Arp

  May 11, 2021
  5.0
  I have a significant amount of anxiety about going to the dentist. I've had a few bad experiences in the past that make me weary of getting work done, and I came to Dr. Hoover needing quite a bit of work. At each visit he and his staff are incredibly patient, make sure I feel comfortable and go out of their way to make un-fun dental work as smooth as possible. Dr. Hoover will really listen to you, and he will help you reach your dental goals at your own pace. It's a lovely facility too!

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