LensCrafters

Reviews

• DT

  Doug Taylor

  Jun 26, 2026
  1.0
  This location needs a lot of work. Disappointing, ineffective. Every time I've gone in, employees are preoccupied on their phones or playing with their nails. I purchased a pair of Rx Oakley's in late March/early April. After insurance, I paid close to $400. The year before, I purchased a pair of regular Oakley's for day-to-day use (about $300) with no issues. During a recent vacation, the frames came apart twice; one arm came off randomly and then a lens popped out while gently applying pressure (using a microfiber cloth purchased from this store). I've owned various pairs of Rx sunglasses through the years, including Oakley and Ray Ban, and have never had this occur. I thought you get what you paid for? On that vacation, I twice had to make a stop out of state as I didn't want to risk making the issue worse by repairing myself. I came into the store on June 8 upon returning and explained the situation. The gentleman assisting me was effectively useless. I was told there was nothing that could be done when I requested a repair of the frames. A female co-worker on her off day happened to overhear and offered to reach out to a regional manager and call me the next day. I decided to remain patient, but ultimately never heard from her or anyone despite the offer. While I was in store, I filled out an online warranty claim at this gentleman's desk which took probably close to 20 minutes. Finally, after hearing nothing from the store, I made another visit on 6/22. The same gentleman was there and acted like he had no knowledge of anything and had a deer in the headlights look. He told me he would look into why I wasn't contacted. I highly doubt he relayed anything. Between the two trips to fix these glasses on vacation out of state and the country, the 6/8 visit, the 6/22 visit, and ultimately when I return to place the lens back in the frame, that's FIVE visits to repair glasses that are not even 90 days old. I am extremely diligent and they stay in a case at all times and only use LensCrafters cloths to periodically clean. Infact, that's about all the gentleman on 6/8 did was clean my lenses. I'm not sure how that's supposed to fix the shotty job of constructing the frames that took place. Why am I making a handful of trips to resolve this plus mailing the frames back to Oakley when LensCrafters should be taking the initiative to do so? They can't be bothered to lift a finger or live up to the promises they made.
• MA

  Michelle Auman

  Jun 24, 2026
  5.0
  I got clear lacquer on the lenses of my glasses and the lady that was working tonight was extremely helpful in getting it all cleaned off and making my lenses like brand new again!
• LC

  Lincoln Youth Track Club

  Jun 5, 2026
  5.0
  Derek was amazing! Didn’t hesitate at all to adjust my glasses. Great store, great service!!
• TB

  Taggart Boyd

  May 13, 2026
  5.0
  Staff and the Doctor were great. I had no wait. They were friendly, easy to talk too, and informative. Great experience from start to finish.
• CS

  Cristina Salazar

  May 9, 2026
  5.0
  Hannah helped me fix my sunglasses she was the best, telling me about the deals and making sure I was satisfied! Kindest employee!!

Frequently Asked Questions About LensCrafters