Club Pilates

Reviews

• MM

  Maya Moorman

  Jun 18, 2026
  1.0
  I have been a loyal member of Club Pilates for over a year, and while the instructors are absolutely amazing, the management and customer service are incredibly disappointing. The cancellation and rescheduling policies are extremely rigid and seem designed to generate additional fees rather than support paying members. Even when trying to reschedule within the same day with the same instructor, members are charged extra fees despite already paying for their credits. Life happens, and unforeseen circumstances arise, yet there is little to no flexibility or willingness to work with members. The front desk staff and management have consistently been unhelpful and dismissive when concerns are raised. Instead of looking for reasonable solutions, they simply hide behind policy without considering customer loyalty or satisfaction. To make matters worse, classes fill up extremely quickly, making it difficult to book the classes you are already paying for. The overall experience leaves members feeling valued only when making payments, not when they need assistance. Again, the instructors are exceptional and are the only reason I remained a member for as long as I did. Unfortunately, the company’s policies, management, and lack of customer-focused service have overshadowed what could otherwise be a great experience. Customers are the reason this business exists, and unfortunately, that appreciation is not reflected in how members are treated.
• RA

  Rian Anthony

  Jun 4, 2026
  5.0
  I love the Thru Way location-the staff is so polite & professional. I especially enjoy Michael’s class!
• SK

  Sehie Koh

  May 20, 2026
  5.0
  I had never done Pilates in my life when I joined over a year ago. Now, pilates has become the highlight of my day. I had chronic occupational back pain that not even massages helped, but through consistent classes my core feels stronger than ever. I was a little nervous to start at first but every instructor is so kind, thorough, and patient. The studio is also very clean no matter what time of the day. Special shoutout to Summer for being so uplifting and challenging me always. Adrienne, Sara, Olivia, Michael, Savannah have all been an integral part of my transformative experience. And the ladies up front are all so kind always!
• AC

  angelica cornejo

  Mar 14, 2026
  5.0
  Wonderful place
• KB

  Kara Baldwin

  Sep 29, 2023
  5.0
  Great studio! Clean, friendly, and helpful instructors.

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