LensCrafters

Reviews

• MB

  marlo britton

  2 days ago
  5.0
  My experience at LensCrafters today was awesome. I was greeted soon as I walked in and met with immediate service. The person who helped me was very patient, helpful, and had great information on the glasses I wanted. All my questions were answered. I would definitely recommend LensCrafters to my family and friends.
• AP

  Alfred Powell

  5 days ago
  5.0
  My wife and both had to buy glasses this year and came into lensecrafters North hills. Lucky for us we got helped by Hannah Natour. She took on both of us and helped us make great selections on glasses. Wow !!! Thank you Hannah 🌹
• AW

  Ashleigh Williamson

  May 17, 2026
  5.0
  My first experience with LensCrafters in Cary, North Carolina on Walnut Street was honestly the worst customer service I had ever received, and at first I never wanted to come back. But coming to this location completely changed my mind, all because of Larry. He actually listened to me, took the time to explain that the original glasses I got were too small for my face, and even told me the measurements I truly needed. From that moment, I felt like I was finally being taken care of instead of just being sold a pair of glasses. Because of Larry, I was finally able to find glasses that actually fit my face comfortably and a frame that looks so much better on me. Thank you for the honesty, patience, and great customer service. It truly made a difference.
• CP

  carlos pineda

  May 13, 2026
  5.0
  Amazing experience! I had a horrible experience at the store in Cary and was considering changing to another supplier but Larry in north hills changed that for me, he was very attentive to our needs and was very knowledgeable. He didn’t mind sharing his opinion and actually needed buying 2 more pairs of glasses.
• JB

  Jennifer Beeson

  May 1, 2026
  5.0
  I had such a great experience at LensCrafters thanks to Hannah’s outstanding customer service. I stopped in for a quick frame adjustment, and she immediately took care of it with precision, and with real attention to detail. She made sure my glasses fit perfectly and comfortably, all while being incredibly friendly and welcoming. What really stood out was that she didn’t charge me anything for the adjustment, which speaks volumes about the level of care and customer first mindset at this location. It’s experiences like this that keep me coming back year after year. Whether it’s prescription sunglasses or everyday frames, they’ve consistently met all my needs with professionalism and kindness. I highly recommend this location. Hannah and the team truly go above and beyond!

Frequently Asked Questions About LensCrafters