LensCrafters

Reviews

• CB

  Chris Behrer

  Aug 26, 2026
  5.0
  Holly was fantastic! She was extremely helpful and made this process so easy. Would highly recommend!
• MM

  Michael McGee

  Aug 18, 2026
  5.0
  Had a semi emergency. Stepped on my glasses and popped a lens out. Made it to the mooresville store. Molly and Tim found a way to help me and fixed the problem. Outstanding service!!!! Thanks!!
• AH

  Amanda Horst

  Aug 7, 2026
  5.0
  Holly is amazing.. she always is so helpful and goes beyond my expectations!
• JA

  Jeanette Allen

  Jul 7, 2026
  5.0
  I was impressed with the selection of eyeglasses. Holly was a great help in suggesting and locating styles I would love. She also provided options to keep me within my budget.
• JM

  Jose Luis Mendoza

  Jun 17, 2026
  1.0
  I scheduled an appointment to be seen on 6/17/26 at 6 pm for a routine eye exam so that I could buy new glasses. As I was filling out the intake forms I noticed that the form for a retinal scan did not offer an option to decline the test, which is not covered by insurance, and so I politely asked the receptionist if I could decline this since I did not see a need for it. She said that they were going to “take the pictures no matter what” and then turned around. I then asked her if I could still be seen. The other receptionist said that I could, but then the first receptionist said “no, he can walk away”. I was shocked at this rude response to my question. I then asked if I could speak with their manager or optometrist since I was being refused for a medical examination by a receptionist. They then got their optometrist to speak with me and he told me that there was no declining the retinal exam. I am a medical doctor and I know that is not true. You cannot legaly force a screening test on anyone. The appropriate thing to do is to have a patient sign a paper stating that they decline a test. Why did I decline this? Because I am healthy, have no significant medical history, have no visual symptoms, or any other problems that would put me at risk for developing retinal disease. There is a reason why insurance does not cover these tests for the entire population and that is because you will have to test thousands of patients before you find ONE abnormality, which does not make this a cost effective test. Not only that, but most times the “abnormalities” they find end up needing further more expensive tests just to find that it was nothing at all. This is the equivalent of me ordering a brain MRI to every patient who comes in to my clinic “just to make sure you don’t have brain cancer”. Ultimately this is all corporate greed and a way for them to make easy money from patients that don’t know any better. In the end the optometrist offered to waive the fee but explained that next year I would have to pay for this same pointless exam. At this point I walked away on principle. I will find another eye clinic that has good morals and stands for their patients and not corporate greed. I will be checking this situation with my lawyer.

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