Triangle Visions Optometry

Reviews

• JH

  Jeannine Hogan

  May 6, 2026
  5.0
  Awesome people they really care about you great staff!!!!
• NY

  Natasha Yon

  Apr 30, 2026
  2.0
  This was my first time ever going to an eye doctor and getting glasses, and honestly the experience felt very misleading. I went in expecting a simple exam and basic glasses. I was told my exam copay was $10 and that my insurance would cover $200 toward frames. However, I ended up paying over $200 out of pocket. When I later reviewed the insurance claim, I realized I had been charged for multiple lens “upgrades” that I was never made aware of and that were never clearly explained to me. The first part of the appointment went well. At the end, I went to pick out my frames which is when I was told about the $200 frame allowance. After choosing my frames, we moved on to the lenses. I was asked if I wanted to add anything, and I specifically said I only wanted scratch-resistant lenses—nothing else. However, the insurance claim shows charges for things like anti-reflective coating, aspheric lenses, and UV protection. None of these add-ons were clearly explained to me or presented as optional with pricing. At no point was I walked through what was being added or what it would cost me out of pocket. When I was told my total was $237, I was honestly confused. I tried to look at the screen to understand the breakdown, but it wasn’t visible from where I was sitting. Instead of walking me through it, I was simply told that my insurance didn’t cover the retina scan. If that was the case, I don’t understand why I wasn’t informed beforehand that it would be an additional charge. I hesitated because I didn’t fully understand, but felt put on the spot and ended up paying anyway. To make it more frustrating, I still notice glare when wearing the glasses, despite being charged for anti-reflective coating, which makes me question the value of what I was actually given. As someone who has never gone through this process before, I trusted the staff to guide me clearly. Instead, it felt like things were added without proper explanation or consent, which left me paying significantly more than I expected. I’m not saying the staff was rude—the process just lacked transparency. For first-time patients especially, there needs to be clearer communication about what is included, what is optional, and what the actual out-of-pocket cost will be before anything is finalized. I would recommend asking for a full cost breakdown upfront and questioning every add-on before agreeing to anything.
• JH

  Joseph Hickman

  Apr 22, 2026
  5.0
  Tammy and Robin were absolutely amazing throughout my entire visit. From the moment I arrived, they created a welcoming and comfortable atmosphere that immediately put me at ease. Their professionalism, attention to detail, and genuine care truly stood out. They took the time to make sure all my needs were met and ensured I felt valued as a patient. The level of service and care I received was exceptional and unlike any experience I’ve had before.
• ER

  Elizabeth Rich

  Mar 27, 2026
  5.0
  Good visit. I will return
• LP

  Lauren Parker

  Mar 23, 2026
  5.0
  Tammy is the nicest receptionist! Even though I live in Sanford, I’d travel to the Lillington location.