Warby Parker Birkdale Village

Reviews

• MA

  Mark Amery

  1 day ago
  5.0
  Fantastic team here at this Warby Location. Stop in for great style advice and product knowledge and grab a comprehensive eye exam while you’re at it!
• JH

  Janis Hargrove

  Oct 7, 2026
  5.0
  I was greeted promptly and offered assistance, however when I indicated my desire to browse, I was allowed to leisurely look around the store until I had questions. When I asked questions, they were answered thoroughly and thoughtfully. Before, I left I had purchased two pairs of glasses. Very pleasant experience.
• CS

  Calli Stowe

  Oct 5, 2026
  5.0
  The staff greeted me with smiles when I walked in. Extremely friendly and helpful. Explained everything in great detail so I could be informed on my purchases. I can’t wait to go get my glasses fitted with them next week!
• SJ

  Sai Jeksani

  Sep 30, 2026
  2.0
  Amazing staff, great service! But product quality 👎🏾👎🏾, spent $250 for new lens and frame. Within 6 months I started seeing scratches, I reported during 7th month and their policy says scratches are covered until 6 months and my frame is of no use. Later bought $20 frame from Walmart for interim use, used for 8 months not even a scratch. When we pay premium quality should be premium!!
• AS

  Angie Stiles

  Sep 21, 2026
  1.0
  I recently took my son to your store to purchase a pair of glasses, and unfortunately, our experience was very disappointing. We spent approximately 30 minutes looking at and trying on frames, yet not one employee approached us or offered assistance. What made this even more frustrating was that there were no other customers in the store at the time. I eventually had to get an employee’s attention myself so that we could receive assistance. Once we selected the glasses and provided the necessary information to complete the purchase, I specifically asked the employee whether she needed to measure my son’s pupillary distance (PD). She told me that she did not. The very next day, I received an email from Warby Parker stating that a pupillary distance measurement was still needed to complete the order. This was particularly frustrating because I had specifically asked about this measurement while we were physically in the store. We live approximately an hour away, and with our busy schedules, making another two-hour round trip because something was overlooked during our visit is extremely inconvenient. This situation could have easily been avoided had the proper measurements been taken when I specifically asked about them. I expected a much higher level of customer service and attention to detail, especially when purchasing prescription eyewear. I would appreciate assistance in resolving this issue without requiring us to make another unnecessary trip to the store.

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