LensCrafters

Reviews

• KB

  Khyanti Baker

  2 days ago
  1.0
  I came in today with an insurance claim to order new meta glasses. The employee I believe his name was Austin..heavy set white guy with a beard. He didnt greet me and when I told him the glasses I wanted he immediately told me I couldn't get them bc he didnt have a pair to do the measurements so he got the same ones I was doing the claim for and placed an order. I asked him to about ordering the pair I wanted he told me it was grayed out and he couldn't order but he never checked. This is my 3rd time being helped by him. He is a grumpy rude liar. When I called him out about not ordering the pair I wanted he said he could not cancel the order bc he had already placed it. I told him he needed to work on his customer service and practice patience once I said that he gave me my glasses back and insurance claim paper work that he claimed was already processed. I said you just told me you could not cancel the order but he somehow magically canceled it. When I asked for manager number he wouldn't give it to me or the corporate number. I have purchase 4 glasses total from this location and each time I prayed that he did not wait on me bc of his rude unhelpful attitude. I will use another location from now on!
• SF

  Stacey Fenton

  Apr 9, 2026
  5.0
  Extremely good experience here today. We were helped quickly and able to order 2 pairs of glasses within 20 minutes.
• JC

  James Carl

  Apr 8, 2026
  1.0
  This place and Fox eyecare is a joke!!They are the most unprofessional people ever do not go here read the reviews!!The owner knows this and does nothing to change things!
• MD

  melissa Dillon

  Feb 18, 2026
  1.0
  I am giving Lens Crafter and Fox Eye a 1 only because the numerical grade does not go lower. I made an appointment close to a month ago, received confirmation the appointment was set. Then 2 hours just before the appointment I received another appointment confirmation. I proceeded to drive over 100 miles to arrive 20 minutes early. Upon my arrival they informed me that they had previously canceled my appointment, even though I had the text showing my appointment confirmation. I asked for a manager and the person that was telling me my appointment had been canceled said she was the manager. After several minutes of back and forth I was told there is just nothing they could do. They made no attempt to work me in, even though they were clearly at fault. I walked out and stepped into Lens Crafters next door to request corporate contact #s. The manager said they were two completely separate companies yet went on to state, that he was her manager and that the manager of Fox eye care worked for Lens Crafters. They claim they are separate as an attempt to excuse themselves from any responsibility. I found both to be incompetent, completely unprofessional and they couldn't care less about their customers. I, nor any of my family members will ever go here or any of their other facilities again.
• JW

  Janel Walker

  Feb 16, 2026
  5.0
  The staff was kind and courteous. The wait was not long. The service was punctual.

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