The Good Feet Store

Reviews

• KB

  Karie Brown

  6 days ago
  5.0
  I had a great experience at The Good Feet Store in Fayetteville, NC. Marcus Carswell was extremely helpful and knowledgeable when assisting me with finding the right arch support. He took the time to understand my needs, explain my options, and make sure I found the right fit. His professionalism and excellent customer service made the entire experience enjoyable. I highly recommend Marcus and The Good Feet Store!
• LT

  Lena TRACY

  Oct 31, 2026
  5.0
  So far so good.no problems yet but I will admit that I was happy to switch from the strengthened for the maintainers yesterday which was day one
• SH

  Sergio Hernandez

  Oct 22, 2026
  5.0
  It was a big expense, but worth it because I couldn't walk barefoot without major pain 8-9. I been fighting planter fascitis with high arch and knee pain and went to a podiatrist already. About 6 weeks later im walking barefoot again and still pushing to wear the strengtheners full time. John was very helpful and knows a lot when we just returned to chat. My husband had lower back pain and more flat feet and finds relief and better posture from them. It is a commitment to always wear it so you have to be disciplined with it. Look forward to keep going and feel even better.
• JC

  john crowder

  Oct 6, 2026
  5.0
  This is the start of year two using the products I purchased at The Good Feet Store. This past year has been wonderful with the support that I now have all day with my shoes and orthotics. My feet pain is gone and I am able to walk 5 miles per day, 5 days per week. I have recently completed a year of this schedule and the products I purchased made it possible because I have no pain. TGFS rep, John Matthews, worked with me last year when I came in as well as today. His conduct his kind, attentive to my concerns, and all around professional. I appreciate how much he has helped me meet my high increases goals in walking as a 63 retiree.
• AC

  Anthony Carson

  Oct 5, 2026
  1.0
  I dont normally leave reviews, but I am so upset, that I think everyone should know about this issue, before they buy. First of all, this service is very expensive, but it is definitely within my budget, so I elected to utilize their services to address my foot pain. For the amount of money I was spending, which was $1500+, I expected custom made arch supports, but this is an off the shelf pre-made arch system. I am not here to complain about the products, or the costumer service, because Aaron, the technician, was great, and my foot pain has actually gone away since using the product, but I do want to let people know how they treat you once you are done buying the product. I bought the complete system, which is full set of 3 insoles for $1500+, and a pair of Brooks sneakers. I was so happy that I later returned to the store and bought 3 or 4 more pairs of Brooks sneakers, that I could have bought anywhere, but since I was so happy with the service I chose to shop with them out of customer loyalty, and to show appreciation for the service they provided. Recently, I was at a festival, and I was wearing a new pair of dock shoes that started chafing my heel, and caused a blister to form, so I took them off, and carried them to the car. I drove home bare foot due to the pain. The next day, I noticed that one of the insoles was missing, so I drove back to the area where the festival was held, and looked for the insole, but I could not find it. I decided to called the store to see if I could have the single insoles replaced, or buy a replacement. Aaron, the super helpful salesman, answered the phone. I told him about the situation, and he placed me on hold. He came back to the phone, and said he talked to his manager, and they said they could not replace a single insole, nor could they sell me a single insole. He told me, the manager said, I would have to buy a full set for... $550! After I have already paid $1500+! After I have returned to the store and bought 3 or 4 pairs of shoes, that I could have easily bought elsewhere, and I am sure i also bought other items like extra pads and socks... they are now going to charge me $550 to basically replace one insole! Yes i am very upset and I think this is something everyone should know if they plan to buy from this store. No matter how much you support them, and no matter how loyal you are as a costumer, they will not return the support or the loyalty in-kind. This is an off the shelf system. Nothing is custom made, so it would be easy for them to assist me, in this matter, and the cost to them would be minimal. I was willing to pay a reasonable amount, but $550 when all I need is 1 replacement insole, is ridiculous! They have elected to put profit over a loyal costumer. Granted, I would not need any more insoles, but the fact that I have already returned to the store, and bought multiple pairs of shoes, should let them know that they would make more money selling me shoe, over the years, than price gouging me on a single insole replacement, but like all companies nowadays, a quick profit is prioritized over customers retention. So in closing, + My customer service was provided by Aaron, and he deserves a perfect 10! + The product actually works so even though i think it is overpriced, if you can afford it, I highly recommend it. - The company has no costumer loyalty! - If you lose even 1 insole they will take the opportunity to gouge you again! I hope this was informative, because $1,500+ is a lot to spend to have them charge you another $550 for simple needing to replace 1 insole... Good product, bad policies!

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