Eyemart Express

Reviews

• SS

  Sarah

  4 days ago
  5.0
  Karen was wondering and abouslty amazing with help me pick just the right frames and colors for my new glasses she went above and beyond to help me and make me comfortable will definitely recommend them and plus is I was able to get my new glasses with an hour
• CC

  Cole

  Apr 29, 2026
  2.0
  Went in and ordered a nice pair of glasses, showed up a day later to pick up my new glasses to find that the prescription wasn’t right and I couldn’t see out of them. I was told that I could pick a pair of frames for free since I paid for a pair, I picked a pair from the cheaper frames but didn’t have them put lenses in them and finalize because what would be the point in putting frames that I can’t see out of in a new pair of frames? Returned a day later with a new prescription (very similar to old one so I don’t think that I got a bad prescription the first time) And I was told that I could no longer get my free pair of frames because I didn’t get them the same day? I could almost understand the policy but what got me was that the employees told me to come back and get my free pair when I got my new prescription, it was only the manager who pulled these semantics despite it likely being their labs fault that my glasses weren’t right the first time. Employees wonderful Manager awful.
• TT

  Ty Troy

  Apr 24, 2026
  5.0
  I recently visited Eyemart Express (Suite 262 on Durham-Chapel Hill Road in Durham) after my son broke his frames. His lenses were still perfectly fine, so we were just hoping to find a quick and affordable solution. When I walked in, the general manager, Jimmy S., went above and beyond. Instead of pushing a sale, he took the time to carefully glue and repair the frames so my son could get through the day because he really needed his glasses. In order to get a new pair my son needed to be present. That level of kindness and thoughtfulness truly meant a lot. In a time where many places focus only on transactions, Jimmy showed genuine care and compassion. Because of that, I gladly supported the business by purchasing lens cleaner and a cloth—items we actually needed—but more importantly, I wanted to give back in some small way for his generosity. There are plenty of places you can go for services, but what makes a business stand out is how they treat people. This experience is exactly what will bring me back. If you’re looking for a place that values kindness, compassion, and customer care, I highly recommend Eyemart Express.
• WN

  Willoughby Nute

  Apr 13, 2026
  1.0
  It’s just a scam to sell glasses. The whole appointment is done via telehealth. The ophthalmologist couldn’t answer any of the questions I asked, repeatedly saying he couldn’t diagnose that effectively via a telehealth appointment. He then told me he was going to refer me to an in person doctor based on one of my eye tests. At checkout I was told to contact my insurance company and they would refer me to another doctor. When filling my new prescription, I was told to pick out the “most expensive” frames since insurance was covering part and I was getting a discount on the remainder. The worst part though was I was given a black tablet to sign a medical release. When I asked to read what I was signing, they couldn’t or wouldn’t provide it to me. Walked out and will never return.
• LN

  Litres Newhard

  Apr 2, 2026
  5.0
  The people here were great and fast. The doctor went over all my photos they took of my eyes. Experience with Eyemart express was amazing I would recommend them to anyone received my new glasses in 56 minutes. Thanks to everyone that helped me.

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