LensCrafters

Reviews

• DD

  Danh “Sujieun” Dang

  Jun 30, 2026
  1.0
  First time visiting this location, mainly because the exam office is attached directly inside the business. My initial experience was pleasant. After my exam, I spent some time looking at and trying on new frames. During the purchasing process, the customer service was friendly and very helpful throughout the entire experience. However, when I returned to pick up my glasses, there were complications with the lenses. I have worn glasses for more than 20 years, so I have a reasonable understanding of how frames, lenses, and prescriptions work and what to expect from a new pair of glasses. The glasses did not sit well, and my vision through the lenses did not feel correct or comfortable. I expressed my concerns to an employee, who then brought over the on-duty optometrist to adjust the frames in hopes of improving the fit and vision. Unfortunately, the adjustments did not resolve the issue. At that point, I was given two options: either "upgrade" the lenses by paying an additional $150+ for a higher index lens or receive a refund. What concerns me is that this upgrade option was never mentioned during the original purchase process, yet it was presented as the solution when I returned with a problem. The bigger issue was a comment made by the gentleman assisting me. While I do not remember his exact wording, he said something along the lines of, "We usually don't offer those services depending on how customers react when prices are discussed." My daughter and fiancée were present and heard the comment as well. The statement felt insulting and left me wondering whether assumptions were being made about my ability to afford the upgrade. As an Asian American customer, the remark came across as inappropriate and potentially discriminatory. In conclusion, I was able to purchase the same pair of glasses online from a third-party site with 1.74 index lenses for under $100. Because of this experience, I do not believe I will be returning to this location. I understand that one customer's opinion may not mean much in the grand scheme of things, but I believe it is important to share my experience as a local Google reviewer. There's a lot more I could say, but this is enough for now. Don't even get me started on the experience my fiancé had. I'll definitely not be recommending this location to my employer, Chewy INC, and to my coworkers since it's listed as an EyeMed Plus+ service location for us.
• AL

  Aiden Lorenzo

  Jun 9, 2026
  5.0
  Danissa is a very helpful and friendly worker, would recommend talking with her!
• LV

  Linda Vilamaa

  Jun 9, 2026
  1.0
  I wasted my gas and time going to a SCHEDULED appointment only to show up 20 minutes early and see people sitting behind the locked gate in a dark waiting room. What should've been the 1st appointment ended up being 3 people ushered ahead of me. Disappointed and looking for a closer Dr. Words of wisdom: Do NOT call the night before to makes sure I'll be there on time if you take walk ins the minute you open (late). I like the Dr., but the office management sucks. Looking for new Dr.
• AA

  a “zz” annayez

  Jun 3, 2026
  5.0
  Very quick, friendly and they fixed my glasses that were over torqued at another location! Definitely coming here from now on! They also gave me a microfiber cloth because the other location didn’t care to. Thanks!
• WH

  Wendy Hunsucker

  May 28, 2026
  5.0
  I have recently bought a new pair of glasses from my personal Optometrist. I have not been able to wear them due to them being heavy. I wasn’t able to get anyone at the doctor’s office to assist me however everyone at Lens Crafter’s in the Carolina Mall did. After finding a frame I was literally out of the store within 20 minutes. Excellent service, professionalism, and kindness from everyone on the staff. To say I am pleased and grateful is an understatement. I highly recommend getting your glasses from Lens Crafter’s. I will definitely be going back there from now on!!

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