Warby Parker Waverly

Reviews

• OL

  Omolara Longe

  3 days ago
  5.0
  Great service! I was able to get my exam and glasses there quickly. Everyone there was nice and professional.
• JS

  James Smith

  Oct 2, 2026
  5.0
  Lily was so insightful and helpful! Their prices are so low for such great high quality stylish frames!
• SS

  skpintheqc

  Sep 26, 2026
  5.0
  What a refreshing experience! My regular provider could not see me for about 6 months. I am not a frequent flier when it comes to optometry needs, but I try to stay on schedule with exams. I was looking to find a location close to me, and the Waverly location fit the bill. The reviews on Dr. Rachel Dobbs were amazing, and I was able to book an appointment three weeks out. Although I intended only to show up for the exam and leave with a new prescription, they filed my claim while I was there and I ordered two pairs of frames. I have already shared my positive experience with others.
• LW

  Lonnie Welch

  Sep 21, 2026
  5.0
  Great glasses and even better prices give them a try I am sure you will be impressed as I am.
• AG

  Amy Greene

  Sep 1, 2026
  1.0
  I’m extremely disappointed with my experience at Warby Parker today. I scheduled my eye exam a full year in advance. I planned around the appointment, took time off work, and drove to the store, only to be told when I arrived that I didn’t actually have an appointment because what I had scheduled was a “pre-book.” A pre-book? What exactly is the purpose of allowing a customer to schedule an appointment a year in advance if that appointment isn’t actually going to be honored? At no point did I understand that I needed to take some additional step to turn my “pre-book” into a real appointment. From my perspective, I selected a date and time and reasonably believed I had scheduled an eye exam. I arranged my workday accordingly and showed up when I was supposed to. Instead, Warby Parker wasted my time, my PTO, and a trip to the store because of an internal scheduling distinction that means absolutely nothing to a customer. If a “pre-book” is not an actual appointment, do not present it to customers as though they have scheduled one. And if additional confirmation is required, communicate that clearly and proactively well before someone takes time off work and drives to your location. This was an incredibly frustrating customer experience and a completely avoidable one.