Warby Parker Waverly

Reviews

• KK

  Katie

  1 day ago
  5.0
  Excellent customer service at the Waverly location! Staff are always helpful. I love the selection and prices. Will definitely be a repeat customer.
• SO

  Step by Steppe Professional Organizing

  2 days ago
  5.0
  Quick exam, incredibly nice staff, super helpful - all around easy process!
• AG

  Amy Greene

  3 days ago
  1.0
  I’m extremely disappointed with my experience at Warby Parker today. I scheduled my eye exam a full year in advance. I planned around the appointment, took time off work, and drove to the store, only to be told when I arrived that I didn’t actually have an appointment because what I had scheduled was a “pre-book.” A pre-book? What exactly is the purpose of allowing a customer to schedule an appointment a year in advance if that appointment isn’t actually going to be honored? At no point did I understand that I needed to take some additional step to turn my “pre-book” into a real appointment. From my perspective, I selected a date and time and reasonably believed I had scheduled an eye exam. I arranged my workday accordingly and showed up when I was supposed to. Instead, Warby Parker wasted my time, my PTO, and a trip to the store because of an internal scheduling distinction that means absolutely nothing to a customer. If a “pre-book” is not an actual appointment, do not present it to customers as though they have scheduled one. And if additional confirmation is required, communicate that clearly and proactively well before someone takes time off work and drives to your location. This was an incredibly frustrating customer experience and a completely avoidable one.
• GG

  G G

  5 days ago
  5.0
  Had an excellent experience. Best place to shop for glasses. Staff is so knowledgeable!
• SS

  Stacey

  Aug 24, 2026
  5.0
  I had a great experience at the Waverly Warby Parker last week. The employee assisting me figured out my style and what I was looking for immediately and helped me pick out frames that I loved within minutes. It was easy and efficient, and I appreciated the variety of options.