F. Y. Eye Care Associates

Reviews

• MW

  Marlon Williams

  1 day ago
  5.0
  Excellent care and service! Would definitely recommend!
• KV

  Katarina Vilaysack

  Jun 22, 2026
  5.0
  My appointment was so quick and easy, all of the staff including Dr. Jones were all great! Very friendly and helpful from the minute I walked in.
• CD

  Chaconya Dixon

  Jun 16, 2026
  5.0
  Dr. Jones is a 10 out of 10! I have been a patient for a couple of years, and I have always received excellent care. Dr. Jones is professional, knowledgeable, and takes the time to answer questions and explain everything clearly. The staff is friendly and welcoming, and every visit has been a positive experience. I always feel well cared for and confident that I am receiving the best possible treatment. I highly recommend Dr. Jones and the entire office. They definitely deserve a 5-star rating!
• BP

  barry pulliam

  Jun 12, 2026
  5.0
  Dr. Jones and her staff were courteous and highly professional. They provided clear, detailed explanations and took the time to ensure l understood my options. Throughout the process, they made me feel comfortable and confident discussing my care.
• DM

  Deon Mose

  May 27, 2026
  2.0
  I had a very pleasurable experience overall at F.Y. Eye Associates, especially with Anaya and Dr. Jones. They were patient, kind, sweet, professional, and had excellent bedside manner throughout the visit. Dr. Jones was extremely thorough. She explained every process, every test, every concern, and clearly walked me through next steps and the care plan. Anaya was also wonderful during preliminary testing and checkout. She explained all available options and gave me the time and space to make informed decisions without pressure. Unfortunately, I did not have the greatest experience with Alma and the administrative side of the visit. First, I specifically requested that my husband’s appointment be at 8:00 AM and mine at 8:30 AM. When the confirmation text came through, the appointments were swapped. That may seem minor to some people, but for working professionals with structured schedules, it matters. I had to rearrange my morning meeting because of the scheduling error. I was willing to overlook that because mistakes happen and we all need grace. However, after both appointments were completed and we had already returned to work, we received a call stating that the office had not actually checked my husband’s individual vision benefits. We were told they essentially assumed we shared the same coverage and that, in order to proceed with the glasses order, we would need to pay an additional $78.10 because he was not eligible for the frames he selected. To be clear: the additional cost itself was not the issue. We do not cut corners when it comes to our health, vision, or quality products. His prescription and lens needs justified the price. We paid it without argument. The issue was the process. That conversation should have happened during checkout — not after the order was processed and after we had both started our workday. It made the experience feel sloppy, disorganized, and poorly communicated. Had this been explained correctly upfront, I would have had zero problem with it. At that point, I honestly felt like the office should have absorbed the $78.10 as a customer service gesture because the inconvenience and error came from the office not properly verifying benefits before checkout. Again, people make mistakes. But when multiple “small” mistakes happen in one visit, it changes the experience significantly. If you are looking for a new eye doctor, I absolutely recommend Dr. Jones 10/10. She was excellent. But I would strongly encourage patients — especially working professionals — to stay on top of their own insurance benefits and out-of-pocket costs because the administrative process can feel a little sketchy, disorganized, confusing, and last-minute. The clinical care was top tier. The checkout and billing communication? Not so much.