BK Pilates

Reviews

• MD

  Maya Davis

  Jul 13, 2026
  1.0
  I wanted to enjoy this studio, but my most recent experience left me extremely disappointed. I have attended BK Pilates several times over the past couple of years and have never had an issue until now. Due to heavy rain and traffic on a Monday morning, I arrived approximately six minutes after class began. I understand BK Pilates has a strict five-minute late policy, and I am not disputing their right to enforce it. My concern is that I was still charged for the class despite never being allowed to participate. I arrived, waited while the instructor came to the door for another thirty seconds to a minute, was denied entry, and left without receiving the service I had paid for. I reached out afterward, not asking them to bend their policy, but asking for a reasonable resolution since I had paid for a class I never received. Rather than addressing that concern, every response simply restated the late policy. I was even told that perhaps I should “leave my home or office a bit earlier,” despite explaining that my delay was caused by unusually heavy rain and traffic. When I clarified that my concern was being charged without receiving the service, I was ultimately told that because they are a small business and instructors rely on attendance for their income, all class credits are forfeited. I absolutely support small businesses and believe instructors deserve to be paid. However, I also believe customers deserve to receive the service they paid for or be offered a reasonable accommodation when they do not. Those two principles should not be mutually exclusive. This review is not about being six minutes late. It is about the lack of customer service after the studio knowingly retained payment for a class it chose not to provide. Unfortunately, the way this situation was handled has led me to take my business elsewhere.
• FJ

  Faythe Jenkins

  Apr 30, 2026
  5.0
  I’ve been taking Pilates for almost 2 yrs and have been at BK for 1 yr. Tyra and Kaitlyn at the South End location are really amazing. They assist with technique and challenge you even when your body is feeling a bit tired. I would recommend taking their class whenever your schedule allows.
• LB

  Luanne Black

  Feb 23, 2026
  5.0
  Great private instruction with Catherine (Cathy)! Would highly recommend for those who are unfamiliar, or familiar with pilates and the reformer!
• EH

  Elizabeth Hall

  Dec 22, 2020
  5.0
  I had never done Pilates before and now I can't imagine life without it! The studio is great, Meredith is an awesome instructor, and these workouts are how I love to start my weekdays. I have learned so much and have gotten amazing results. Highly recommend this place for anyone who does pilates or is new to pilates!!
• RT

  Rebecca Thomas

  Feb 18, 2020
  5.0
  Meredith is exceptional and gifted at teaching and inspiring. I went into her studio for my very first Pilates class and left excited to go back for more. #lovepilates #lovebkpilates #bekind

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