Club Pilates

Reviews

• JC

  Jennifer Cox

  May 28, 2026
  1.0
  I strongly advise against joining Club Pilates. It is extremely challenging to cancel one's membership, and the area manager is not responsive to emails or phone calls. The only way to cancel a membership without paying a minimum of another 30 days is to die or have a medically filed disability. Even then, I am sure they would find some way to get more money and then try to charge late fees as you or your family wait for them to respond. I had to get an attorney involved to make them stop the insanity. I have never seen a gym or studio so desperate and deceitful when someone needs to cancel. If you are going to join, please make sure you understand the cancelation policies and realize that it will be more difficult than you ever expect to cancel. The instructors are great, but the operations are terrible. If I could give Club Pilates a zero or lower I would do so. A one-star rating is too kind. I did try to escalate this complaint to the franchise owner or manager of the area manager. However, there was no way to escalate this issue. I hope the franchise owner sees these negative reviews and treats customers better in the future.
• AA

  Andrea

  May 4, 2026
  1.0
  This place makes it very difficult to get into classes, especially beginners just starting out. They operate on a wait list for just about all evening classes. This means you must book weeks in advance. And it means that if your schedule changes, you will not be able to simply switch to another day that week - they dont give your credit back without calling to ask for an exception if you didnt cancel with more than 24 hours notice. And it's unlikely you would be able to get into a different class that week, you would have to join a waitlist which is typically 4 - 6 people deep. They are very strict on their cancelation policy as well. 17 days is not enough notice for them to cancel. They insist on charging another full month of membership if you do not provide a full 30 days notice of cancelation. And threaten you with fees if you attempt to block future charges from them on the credit card they keep on file.
• LH

  Lib Harriss

  Jan 2, 2025
  5.0
  Club Pilates South Chapel Hill is my first experience with a Pilates workout ever. I am a 71years old…and while I do pretty rigorous water aerobics in our pool I needed something to carry me thru the winter….last winter I did not have a plan for exercise and I felt like I suffered somewhat physically. My intro instructor told me to not be afraid to go ahead and sign up for the 1.5 class if 1.0 was not available….while Ive had different instructors for classes,, Beth is the instructor that I’ve had the most, and she has been extremely patient with all of us that are new to this exercise experience and is always instructing us in correct technique but cautions us not to push to the point of potential injury. I continue to sign up for both 1.5 and 1.0 when available because I always feel that I learn and gain something from both level of classes and I like that a lot. I do feel I am making progress…I look forward to continuing this journey….all of the staff have been extremely nice and it’s a pleasant place to come to exercise. Lib Harriss

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