LensCrafters

Reviews

• HL

  Heather Lewis

  Aug 23, 2026
  5.0
  My son lost the screw in his glasses and needed them the next day for the start of school. The store manager went above and beyond to find a screw that fit to get them repaired for him. Great customer service!
• AG

  Alex Gittin

  Aug 20, 2026
  5.0
  Stopped by the branch today to get some glasses repaired and spoke with an associate named Tiffany. Tiffany was extremely helpful and professional- she quickly fixed the glasses (for free) and answered questions we had about prescription sunglasses. Please give her a raise!
• JB

  Jerome Brewer

  Aug 10, 2026
  5.0
  I took a fall. My glasses earpiece was badly bent. At the Cary LenscraftersAndie greeted us warmly as we entered. She said oh yes, we can help with that. It was a quick repair in no time she brought them back and they fit perfectly! She cleaned/checked them twice to make sure all was good and there was no other damage. I tried to pay she insisted there was no charge. Awesome visit incredible customer service.
• JV

  Jonnina Volpi

  Aug 7, 2026
  5.0
  Andy and Rachel at LensCrafters were absolutely amazing! I came in to pick up my new glasses and have them adjusted, and they took so much time with me to make sure everything fit perfectly and that I was completely comfortable with them. I never felt rushed, and I really appreciated how much they genuinely cared about my eyesight and making sure I was happy with my glasses. They were also incredibly kind and patient with my son while we were there, which meant so much to me as a mom. It’s those little things that make an experience feel personal rather than just another appointment. You can tell Andy and Rachel truly care about the people they’re helping. I left feeling so taken care of and confident in my new glasses. Such a wonderful experience — thank you both! ❤️
• JO

  Julia O

  Aug 2, 2026
  5.0
  I was visiting my daughter and stopped by LensCrafters to get a new pair of glasses and sunglasses. We worked with Andi on three different occasions, and she was absolutely amazing every time. Andi is incredibly knowledgeable, friendly, and patient. She took the time to answer all of our questions, helped me find the right glasses, and made the entire experience enjoyable and stress-free. Her customer service was outstanding, and she truly went above and beyond to make sure I was happy with my purchase. It's rare to receive such consistently excellent service, and Andi made a lasting impression on me. I highly recommend LensCrafters, especially if you have the opportunity to work with Andi!

Frequently Asked Questions About LensCrafters