LensCrafters

Reviews

• EP

  Enedino Pavon

  Jun 30, 2026
  1.0
  They’re so bad on answering the phone. You could hardly ever get someone on the phone, after several attempts all you get is a voicemail saying they will call you within 2 business days and they never do, terrible communication.
• AW

  Amy Wrenn

  Jun 28, 2026
  1.0
  Made plans in my schedule to swing by Sunday when they opened.. waited for 30 mins.. no one opened the store. No employees in sight. I wasn't the only one either at least 8 other people came and went as well. One one answered the phone either.
• DW

  David Wrenn

  Jun 20, 2026
  2.0
  My experience is this,,,rayban meta is very cheaply made. The folding arm is glued into a socket that houses the hinge is so cheaply made it is not real. They were close to $1k. I was told there is generally never a problem with the glasses and was told there always right on it with a warranty pair. When all I had was problems proving who I was, where , how much bla bla bla and no response from rayban.why cant as a partner with rayban meta, L/C should not to make customers jump through hoops. I mean you have the data right there on your computer . But it seems hopeless when im being told they generally don't have problems with durability or with getting the ok on rb warranty. And I have!!!!! Must be the first. Really im not going to say anything about my talk with the manager. And my personal feeling about it. I will say be VERY COUTIOUS ABOUT BUYING RAYBAN META. I know they sell a lot of them and I must be the first but the are very poorly constructed and if lens crafers sells there products should disclose at least what I showed them about build quality. Mine was cheap junk. Plastic gimmick and the lenses had glare to the hills and back to tell the truth. Im only giving 2 stars cause I want to cut you a bit of a break. Half off the cheapest pair in the store at 420 is a viable option. Thanks. I mean really - really .thank you! I can see clearly now with my eyes shut!
• RT

  Randy Thomas

  Jun 13, 2026
  5.0
  Fantastic experience. Very plesent, found my issue, got my prescription, and bought my glasses all within about 1 hour.
• BA

  Betsy Aguirre

  May 28, 2026
  2.0
  We waited almost 20 minutes for a pickup order that was already paid for and supposedly “ready” because the staff was prioritizing customers shopping for glasses in an almost empty store. I completely understand being busy and helping people in the order they arrived, but the attitude from one employee was actually so unnecessarily condescending and interrupting me when I reiterated we were only there for a pickup. What made that even more frustrating was that she was then easily able to grab the order while still helping her current customer…so clearly it could have been handled sooner??? The issue wasn’t just the wait, it was the lack of time management and the dismissive attitude. A quick pickup for a prepaid order should not take that long nor with an attitude.

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