Home Instead

Reviews

• ME

  Mary Evans

  Mar 19, 2026
  5.0
  Our mother was in the care of Home Instead caregivers for multiple months this past year. All caregivers were competent, flexible and considerate with our 100 year-old mother. It was the care and attention we received at the very end of her life, when needs changed literally in a day, that stood out. Within 24 hours Brenda and her scheduling team responded with a 24/7 care schedule for an entire month, and were responsive to make tweaks to the schedule as needed. In the last days when our mother needed hospice care and all that that entails, Brenda stepped in, again with decisive action, to smooth the transition with calm and expertise. Thank you so much.
• HW

  Heather Wood

  Mar 15, 2026
  5.0
  My family’s experience with Missoula’s Home Instead was very positive. For years, one of their caregivers helped my parents. My Mom had Alzheimer’s, and my Dad was caring for her at home. Our caregiver adored Mom and spent hours with her chatting, doing crafting & baking projects, lots of armchair exercises and watching (and laughing at) old Disney cartoons. She was a calming, loving, knowledgeable, dependable presence during an extremely difficult time. We knew we could count on her 100 percent, and I will always be enormously grateful for her presence in our lives. We also had a couple other caregivers from Home Instead. With only one exception, they were all lovely & competent people. Unfortunately they didn’t stay with Home Instead and thus weren’t with my Mom for longer than a couple months. I would not be surprised to learn that high turnover among staff is a reality for all home care providers, not just Home Instead. I would recommend Missoula’s Home Instead to any family managing the care of a loved one with dementia. The administrative staff were always helpful & responsive, and the caregiving staff - especially our wonderful caregiver - were exceptional. We love her like family.
• JD

  Jill Duke

  Oct 12, 2024
  5.0
  My family and I could not be more grateful for the care our mom received with Home Instead Missoula! We needed overnight care to give us some much needed rest during Mom’s last days. Their care coordinator Amber came to our home to clarify what they could offer and how it would unfold. To discover that they offered ten-hour shifts was a huge relief. Amber spent much time with us and put our minds at ease. The caregivers showed up promptly each evening. They took the time to get the lay of the land and to learn about Mom’s needs. We could tell immediately that they were thoughtful, loving and patient. Even more importantly, they were competent. They made sure to have our phone numbers in case they needed to reach us during the night. Each morning before departing they shared how Mom’s night had gone, and left careful notes and thoughtful observations. Thank you Sage, Beth, Isoa and Taylor. You made all the difference.
• LW

  Lori Williams

  Oct 25, 2017
  5.0
  Flexibility, well trained caregivers, really care about my mom, excellent communication and coordination with me. Mom would NOT be able to live in the comfort of her home with her animals, if it wasn't for them.