Kroger Pharmacy

Reviews

• RR

  Roger Craft (RC)

  Apr 21, 2026
  2.0
  Frustrating experience that wasted too much of my valuable time. Go to pick up a Rx and was told that GoodRx was not honored for that med. Instead I would need a manufacturer coupon which I wasted time getting, and was then told that it did not work. I insisted that GoodRx works because I've used it successfully 4 straight times at different pharmacies. Another pharm tech put in a generic GoodRx coupon and it worked just fine. So after wasting 45 minutes arguing (should have walked out), I left with the med at the price I initially told them. Sometimes employees need to understand that all customers approaching the counter are not stupid. May or may not go back.
• DN

  Danielle Nacci

  Jan 9, 2026
  5.0
  Best decision to switch from Walgreens to Kroger! Fast friendly - great experience here!
• WB

  wendy brown

  Jan 24, 2024
  1.0
  The worst experience I have ever had there; these people are so rude. I always loved the Kroger pharmacy when I was in Clinton; the people who work there are professional and helpful. However, this Madison location is totally different, the male pharmacist and the technician are horrible, with very arrogant and bad attitudes. If you don’t love your job find something else to do, don’t put your frustration on your customers period. I will definitely move my whole family prescriptions to somewhere else. Very disappointed!
• AR

  Anthony Reppond

  Jul 31, 2022
  3.0
  The pharmacy itself is good and always timely. However, they have the most frustrating call in system ever! Its a voice system and it cant understand anything. It is so sensitive that it picks up the wind blowing. Its awful and beyond annoying. Sometimes it takes 3 or 4 calls to get this system to get my refill correct.

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