LensCrafters

Reviews

• PW

  Pamela Washington

  4 days ago
  5.0
  Great place!!
• CC

  Chad

  Sep 12, 2026
  5.0
  I had lost a small screw to my RayBans frames and went into Lens Crafters to see what they could do. I really had no expectations. Sherylyn, a new employee, was extremely nice and helpful pointing me in the right direction. Matt, the team lead, took my glasses to see what he could do. Shortly after, Matt came back with my glasses completely fixed and replaced the screw!! Said he was happy to help and saved me from having to buy new sunglasses. Very happy with my experience there. Will definitely go back for any future needs .
• JJ

  Justin Jones

  Sep 3, 2026
  5.0
  My wife Kiarra and I had an outstanding experience at the LensCrafters location in the St. Louis Galleria, and I can honestly say the customer service we received is the reason we'll be returning in the future. I worked with Adam when purchasing my Oakley Centerboard glasses, and from the moment we started talking, his personality, professionalism, and laid-back approach made the entire process enjoyable. As someone who hadn't worn glasses since I was around 10 years old, I had plenty of questions and a lot of uncertainty about frames, lenses, fit, and what would work best for me. Adam knocked it out of the park. He took the time to explain frame fit, lens options, and how different choices would affect my overall experience. At no point did I feel pressured or rushed. In fact, I had to be one of the easiest sales he's ever had because of how comfortable and confident he made me feel throughout the process. What impressed me most was that Adam stayed after his shift should have ended just to continue helping me and make sure I got exactly what I needed. That level of dedication does not go unnoticed, and it's something that's becoming increasingly rare these days. What really stood out, however, was the atmosphere of the entire store. Adam and the rest of the staff welcomed my wife and me like we were part of the family. It didn't feel like we were just customers walking into a retail store. It felt like everyone genuinely wanted us to have a great experience and leave happy with what we purchased. A special shoutout also goes to Toia. About an hour before closing, Toia helped my wife Kiarra select her frames and lenses, and she absolutely loved the experience. Then, with about 30 minutes until closing, Toia helped me explore prescription sunglasses as a second pair. I ended up deciding that I wanted the Ray-Ban sunglasses but, being the indecisive person that I am, I chose to come back the following day before making the purchase. What happened next told me everything I needed to know about the team at this store. When I returned the next day, the associate assisting me made sure that Toia still received credit for the sale, even though she wasn't the one completing the transaction. That kind of teamwork, integrity, and respect among coworkers says a lot about the culture that has been built at this LensCrafters location. At the end of the day, buying glasses is an investment. You want to feel confident in what you're spending your money on. You want to feel comfortable asking questions. You want to feel like the people helping you genuinely care about finding the right solution for you. The staff at the St. Louis Galleria LensCrafters did exactly that and then some. Adam, Toia, and the entire team deserve recognition for the level of service they provide. If every retail experience was like this one, shopping would be a lot more enjoyable. 5 out of 5 stars. And seriously... please give everyone a raise. This level of customer service is something most companies can only dream of. 👏👓⭐
• LR

  Luke Robinson

  Sep 1, 2026
  5.0
  Highest points to this location. Everyone there is incredibly kind, helpful and knowledgeable. From the optometrists to the docs to the sales folks, it runs like a well-oiled machine. They make the whole process of eye-exam/glasses/contacts so smooth. Please give them all a raise!
• BJ

  BRIAN St. James

  Aug 12, 2026
  1.0
  On July 27, 2026, I updated my prescription glasses by purchasing new lenses for my current frames. I was charged $302.19 for the lenses that included an additional charge for blue tinting. I was told my glasses would be ready to pickup in 7-10 days. I called them on August 3 to see if my glasses were ready to pickup. I was told they had been shipped with an arrival date of August 6. I went into the store on August 7. I was told my lenses were still not in and was asked if I had ordered glasses or just lenses. I asked what difference that made when my lenses would be there. Did they prioritize shipping frames and lenses orders over just lenses? I was assured I would be notified when my lenses arrived. Five more days passed without a call or text. So, I called back today, August 12. I was relieved to be told my lenses had arrived but the reason I hadn’t been notified was because they were sitting in the lab. I was told they’d be ready if I came in today. I came in today to pick up my glasses. But they were not tinted. And the salesperson tried to convince me that they were and you could see if you put them next to the white countertop. Well if the blue tint is so nonexistent I can’t see them dimming any light when I’m wearing them, then they’re not tinted. Or if it’s so nonexistent that nobody else can see that I’m making a fashion statement by wearing blue tinted lenses, then they’re not tinted. And the only way to tell if they’re tinted is to look at them next to the white countertop, then they’re not tinted. Coincidentally, the exact same thing happened when I bought blue tinted lenses at this store 5 years ago. The first time they came in they were not tinted. The salesperson at that time acknowledged the error on their part and I was able to get them the next day. Perfectly blue tinted. When I told the salesperson I got perfectly blue tinted lenses in this store before she said the blue tint I got today, which again was nonexistent, was different from the blue tint I got before. So, today there was no acknowledgement of a mistake, apologies for the delay, just I could do an exchange to another tint that would take another 7-10 days. So, be warned. If you want blue tinted glasses to dim the light, or as a fashion statement, don’t get them here. But if you want blue tinted glasses to look at them next to the white countertop, this is the place for you. Be also warned that the 7-10 day promise means nothing. But, I did finally get the text notification that my glasses were ready. After I left the store.

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