AudioNova

Reviews

• JF

  Jo Ann Frazier

  Oct 6, 2026
  5.0
  We new as soon as we walked in Bri & Tim were the right people to see. Bri makes you feel comfortable Tim is a fantastic audiologist really knows his evaluations thankyou both for a wonderful visit looking forward to the next visit definitely 10 star service
• SN

  Steve Nickel

  Sep 17, 2026
  5.0
  AudioNova has a hearing aid that in my opinion is phenomenal! It's a life changing event when you make the jump back to hearing with clarity. My audiologist is Angela Sloan at the Concord location. Very knowledgeable and helpful with all your questions. These hearing aids are connected to my phone through Bluetooth as well. I can control the volume on the hearing aid or on my phone. Very easy to use. I highly recommend purchasing the PHONAK hearing devices. Thanks to AudioNova, I won't miss conversations any more!
• LB

  Loretta Beckmann

  Jun 15, 2026
  5.0
  I would recommend this office, they were professional and knowledgeable.
• LS

  Lucy Schnapp

  May 10, 2026
  5.0
  Every time we visit AudioNova, Paul has helped us solve problems with my hearing aids. Very efficient, discovered my hearing aid was still under warranty. For sure will continue to use their service.
• AK

  Andy Kilhoffer

  Apr 21, 2026
  5.0
  I recently purchased a set of Phonak hearing aids at the Concord Plaza Audio Nova store and cannot say enough about their customer service! I showed up on the wrong day for my appointment and offered to come back at a later date but Paul insisted on taking care of me anyway. Tim got right to work evaluating my hearing and fitted me with a new pair of AI hearing aids that completely blew my mind. You may have seen the YouTube video demonstrating the effectiveness of Phonak’s AI chip but you can’t believe the difference it makes until you experience it. Trying to follow a conversation in a crowded restaurant drove me crazy before but I went to a Good Friday fish fry in a crowded gymnasium and had no trouble hearing the people across the table. It was so effortless that it was a full hour before I realized that their voices weren’t being overwhelmed by all the conversations at the surrounding tables and even at the same table! I also need to call out Tim’s willingness to ensure that the settings on my hearing aids were optimal. I went back-and-forth a couple times before I was sure which setting I preferred, but Tim never got frustrated. He patiently repeated the process until I was confident we had gotten it right. Tim also took the time to fully explain the Roger device and demonstrated how to use all of its capabilities. It is truly an amazing device but I would never have known how to make use of it if he hadn’t patiently walked me through everything it could do. I should also mention that I saw Paul at the front desk talking to people both in person and on the phone and was amazed at how clearly he spoke and how patiently he answered questions. That man is an absolute saint! In summary, I can’t say enough good things about my experience at the Concord Plaza Audio Nova store and highly recommend Paul and Tim for their demonstrated commitment to extraordinary customer service. I’m sure you can pay more money somewhere else, but I am confident you can’t get a better experience or outcome. If you’re looking for a new pair of Hearing Aids, do yourself a favor and start with Paul and Tim at the Concorde Plaza Audio Nova store. You won’t be disappointed.