Question 1

What is private pay home care rate & hours?

Accepted Answer

Private pay rates apply to home care services such as in-home care, private duty nursing, or hospice home health aides. These services are provided by a home health agency based on a service agreement negotiated with the patient or their guardian.

Question 2

Do you offer services on weekends and holidays?

Accepted Answer

Yes, we provide most of our services seven days a week, including holidays.

Question 3

Do you have anyone who can talk to the family, free of charge, to explain the services before we start?

Accepted Answer

We offer free consultations with our bilingual staff, social workers, and placement coordinators. They can explain and coordinate services before they begin. Additionally, we assist with Missouri Medicaid program applications if needed.

Question 4

Do you have a minimum amount of hours that must be met daily?

Accepted Answer

We do not enforce a daily minimum hour requirement for our services in the state of Missouri.

Question 5

Do you have set private pay rates?

Accepted Answer

Yes, we have established private pay rates per hour. Typically, billing is done by the quarter hour, depending on the level of care required.

Question 6

Do you have an on-call phone on-call 24 hours a day, 7 days a week for emergencies?

Accepted Answer

Our on-call phone service is available 24 hours a day, 7 days a week to address any emergencies.

Question 7

Am i allowed to request a replacement aide?

Accepted Answer

If you are dissatisfied with your assigned aide, you may request a replacement to ensure you receive proper assistance.

Question 8

Am i allowed to re-configure/cancel services that i have no service use?

Accepted Answer

You have the option to cancel services for your aide. However, any changes to participant information and aide care registration must be aligned with our policies.

Question 9

Under what circumstances would my health information be used or disclosed?

Accepted Answer

Your health information may be disclosed in various situations, including for treatment, healthcare operations, payment processing, research, public health purposes, law enforcement, medical examinations, and abuse investigations. This may involve sharing information with your personal physician under contract or for claims processing.

Question 10

Can a participant have a family member or friend ride along?

Accepted Answer

Due to patient protection and liability concerns, we do not allow family members or friends to ride along. While the Department of Medicaid and Home Services does not explicitly prohibit this practice, we maintain this policy for safety reasons.

Question 11

What services does Strategic Home Health Care provide?

Accepted Answer

Strategic Home Health Care offers in-home care, consumer directed services, and private pay home care in St. Louis County and surrounding areas.

Question 12

Are your services available on weekends and holidays?

Accepted Answer

Most services are provided seven days a week, including holidays, with weekend services available by appointment only. There is also a 24/7 emergency contact line.

Question 13

Can I get a free consultation before starting services?

Accepted Answer

Yes, free consultations are offered with bilingual staff, social workers, and placement coordinators who explain and coordinate services before they begin, including assistance with Missouri Medicaid applications if needed.

Question 14

Is there a minimum number of service hours required per day?

Accepted Answer

No, there is no daily minimum hour requirement for services in the state of Missouri.

Question 15

Do you have set private pay rates for home care services?

Accepted Answer

Yes, private pay rates are established per hour, typically billed by the quarter hour depending on the level of care required.

Question 16

Is there a 24/7 on-call phone service for emergencies?

Accepted Answer

Yes, there is an on-call phone service available 24 hours a day, 7 days a week to address emergencies.

Question 17

Can I request a replacement aide if I am not satisfied?

Accepted Answer

Yes, you may request a replacement aide to ensure you receive proper assistance.

Question 18

Where is Strategic Home Health Care located?

Accepted Answer

We are located at 5200 Helen Ave #1, Jennings, MO 63136, United States.

Question 19

What nearby places can I visit before or after my appointment?

Accepted Answer

Nearby places include Ben's Market and Lillian Market for groceries, No Competition Barber and Beauty for salon services, and Pelton Jackson Municipal Park for outdoor relaxation.

Question 20

Are there nearby transportation or service spots to help me access Strategic Home Health Care?

Accepted Answer

Nearby gas stations like Conoco Gas Station, Shell, and bp can assist with fueling if you are driving. Also, nearby automotive services such as Ark Auto Repair & Diagnostics and STL auto clinic llc are available for vehicle needs.

Question 21

Are there nearby community or religious organizations around Strategic Home Health Care?

Accepted Answer

Yes, close by are churches such as Metropolitan Missionary Baptist Church, Bethel Nondenominational Church, and Monument of Faith Church, providing community and spiritual support.

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