LensCrafters

Reviews

• LB

  Lecreasia Belcher

  6 days ago
  1.0
  The supervisor or the manager was a guy. He was very disrespectful and smart because he was wrong. Because someone called me and they didn't stop my order. And told me, my lenses was in, and when I talked to him, he refused to talk to me about it. Gonna keep saying we'll talk about it tomorrow. When I come to my appointment and then because I said no, someone was trying to have me to come today, which was a Friday, before they closed at 7, he hung up the phone on me. Then, I called back and counsel my appointment and told them that I would take my business elsewhere. And he stated, do that thing. And when I first went, I went for contacts, not glasses, and they did the thank God, my eyes for glasses, not contacts. And then that's why I had to reschedule, to come back another. Saturday, because they stated that he didn't do mine. Exam for contacts, but that's what I went for in the first place. Bad, and they was overcharging. They were shown to charge me just 203 in texas
• JC

  John Couper

  Oct 6, 2026
  5.0
  Jennifer, the initial assistant and the eye doctor are exceptional. Been going here for 4 years. Never had a bad experience.
• ED

  Emma Durrill

  Sep 23, 2026
  3.0
  Salesman was super pushy and kind of condescending. Not overly malicious but I could barely go anywhere without him following or being able to put a word in without him trying to advertise deals on frames or insurance plans. The lady at the front ended up being much more helpful once I had someone else distracting him.
• KK

  Knotless

  Sep 12, 2026
  1.0
  Had decent experiences in the past. Recently in particular, made an eye exam for contacts, I arrived about 7 mins late but they do have a 10 min grace period. When I got there, they had a hard time finding my account like they always do for some reason. I spoke with the manager Louie. Really friendly person at first, but when he asked about my insurance I said I have insurance, then proceeded to say that my co pay would be 129$, now i spoke with another associate via call prior to this appointment and she said that they were only going to charge me about 55$ becaus my last appointment had some mix up, so I was concerned that he was giving me misleading info, so I contacted my mother because I am under her insurance and she pays for mhy services. I had her on speaker which prompted him to take me to a room while we discussed the matter. As she is explaining to him what we were told, he continuously muted the phone to tell some things which I couldnt concentrate on because my mom was talking as well, I said "hold on because I can't hear you and her"then left me in the room by myself and said we have to pay now (mind you no exam has been conducted still). First of all why are you comfortbale touching my phone and muting my mother? Then she said just pay the money, now prior to paying i asked him do I pay before or after my exam, he told me after, then switched up and said you have to pay now, I said " im confused because you said to pay after" I honestly felt like he was trying to get rid of me. So i said thats fine ill pay now because at this point i just want my contacts, then he drew the late card and said well "im gonna have someone else take care of you" (he never grabbed anyone else to help me), he said that you are now 30 mins late, i said i was only 7 min late, the extra time came from you not being clear about the matter, then he kept saying well now i need to handle the other customers, im sorry but i dont care about the other customers, we are not done, (mind you there were 2 other associates handling the other customers), His words, "i feel disrespected" "im not going to keep going back and forth with you and your mother" sir no one is mad at you, I said my mother is frustrated because its two different things now being said about the amount so we are confused, i feel that as a manager you should be able to conduct business without making it personal because there was no threats, foul words, being said, then he proceeded to kick me out of the store, again i been told him im fine with paying, so as soon as my mother was not happy with the false information we were told, he tried to get rid of me by making me pay prior after telling me firsthand that i could pay after my exam. The other associates were not helping either which was unprofessional in my opinion Worst manager and experience ever.
• RL

  Robby Lee

  Sep 12, 2026
  2.0
  Witness them kick out an African American woman for 0 reason while I was waiting for my eye exam. Woman claimed she was there for her scheduled appointment, and wasn’t properly helped by the workers. I’m honestly disappointed and disgusted by what I saw, Manger Lewie was the one whom handled her with no respect whatsoever.

Frequently Asked Questions About LensCrafters