Dr. Pearle Telehealth, Optometrist, and Associates - Market Place Mall

Reviews

• AM

  Aubrielle Morgan

  Jun 13, 2026
  2.0
  The sweet older man eye doctors seems to no longer work there. They now require everyone get a retinal exam annually to write a prescription for glasses (which is usually not covered by insurance). If you have no risk factors to qualify for this (diabetes, high blood pressure, over 60, symptoms) I would recommend booking somewhere that complies with evidence-based practice of every 2 years rather than requiring you to pay for a scan that you don’t need. I wasn’t going to give them a review on google because it felt petty but then they sent me a text telling me to so I did.
• RM

  Rick Mehlberg

  Jun 9, 2026
  3.0
  Was not expecting virtual visit. They also insisted on doing tests I didn't need due to seeing a specialist for those things. Stated doctor had to have tests to treat me . Staff was friendly and professional though.
• CS

  Caitlin Spears

  Jun 5, 2026
  3.0
  Most of the staff was friendly. I didn't realize it was going to be a telehealth doctor, but it still went well. They need a new chair for the exam because she held it while I got in and said it was pretty wiggly. She was not lying either. I noticed some other things that needed to be replaced also, but overall it was a good experience.
• LT

  Lauren Trustee

  Jun 3, 2026
  3.0
  Staff is amazing. Doctor was great. Such an easy process to schedule. But the frame and lens prices are outrageous!
• EM

  Ella Meier

  May 1, 2026
  1.0
  No provider showed up for my appointment! I made an annual eye exam appointment online weeks in advance and when I was called to confirm the appointment, the person on the phone notified me that the visit would be telehealth, meaning I would be in person but the provider would not be. My appointment time was at 5:30 pm and I arrived 10 minutes early. After waiting for more than 20 minutes for a provider to come on the screen, I was told that there was no provider available to finish my appointment. I had already done all of the tests and just needed a provider to interpret my results and give me the prescription. In fact, the tech told me that the providers are supposed to stay on until 6:30 pm, so there is absolutely no reason why there was no doctor available. This is completely unacceptable. When you go to the doctor, you expect a doctor to be there. The tech told me to expect a call from the manager the next day. I never received a call and had to call several times to get ahold of her. When I did finally speak to the manager, she explained that the third-party company who hires out their providers did not notify Pearle Vision that one of the providers was unavailable. I understand that, but to be faced with no apology, no accountability, and a rude attitude within that phone conversation with the manager was frustrating. The lack of timely follow-up, apology, or accountability from management just demonstrates a complete breakdown in customer service and responsibility on Pearle Vision’s part. Further, the manager told me this is not the first time they have neglected to notify Pearle Vision when a provider is out. So, even though the manager completely attributed the issue to a third-party provider failing to notify them of an absence, Pearle Vision is still partially responsible for ensuring reliable patient care. Patients schedule appointments through Pearle Vision, not the third-party provider, and expect that a provider will be available at the scheduled time. The fact that the manager acknowledged this has happened before indicates an ongoing, known issue that has not been properly addressed. Continuing to rely on an unreliable partner without implementing safeguards (like backup providers) reflects a failure in operational oversight. This whole experience was unacceptable and a waste of time. Just be aware that Pearle Vision has an unreliable provider base and you should consider taking your care elsewhere. This situation was absolutely ridiculous and could be dangerous for some patients if they are unable to receive prompt, reliable care.