LensCrafters

Reviews

• JH

  John Hill

  2 days ago
  1.0
  Beware of Bait-and-Switch Sales Tactics at This Location THE SALE: We specifically requested premium Crizal HR coatings and XTRActive Polarized Transitions lenses that would darken while driving. THE “WAIT 3 MONTHS” TRAP: When the lenses didn’t darken in the car, staff told us to give them three months because they would get darker over time. We followed their advice, which pushed us past the 30-day window. THE REVEAL: Within two months, the lenses were also severely scratched. When we later reviewed the order with LensCrafters, we discovered we had received neither the Crizal HR coating nor the XTRActive Polarized Transitions lenses we specifically requested and were told we were getting. THE BLAME: Management then told us we were past the 30-day return window, wanted about $1,400 for replacement lenses, and said we should have caught the abbreviated product descriptions on the receipt. You shouldn’t need an optometry degree to decode a receipt and make sure the salesperson ordered what was requested and promised. This is about trust, and LensCrafters completely lost ours.
• NP

  Natalie Piromsuk

  3 days ago
  5.0
  I had a great experience at LensCrafters today. Diana was friendly and super helpful with helping me pick out 2 new frames. Will definitely be back!
• KL

  Kalen Leinart

  Aug 22, 2026
  5.0
  Just got a brand new pair of Burberry prescription glasses and the sales associate, Lucianna was sooo sweet and super helpful. She made it so much easier to choose my next style of frames even with myself being extremely indecisive and have a hard time making up my mind ! She made me feel like we were just good friends shopping together. I had brought my prescription from my eye doctor in with me and after we picked my frames she had them ready for me to wear out the door in less than 30 minutes. When I came back her and another sales associate (Diana) welcomed me back and gave me a place to take my contacts out ! Amazing service and super nice, knowledgeable, and efficient staff! 100/10 experience for me. I’ll definitely be back for my next eye glass needs!
• KE

  k a t i e

  Aug 16, 2026
  5.0
  I had an incredible experience with Lenscrafters, yesterday my glasses broke and I walked in today without an appointment, Aurora, Lucianna, and Seth were all very kind to show me their different frame options and which ones looked the best on me. Respectful staff and everyone I spoke to was very kind. Thank you!
• SS

  Stanley Schuchat

  Aug 15, 2026
  2.0
  I filled my eyeglass prescription at LensCrafters and received two pair of glasses, clear glasses and sunglasses. It turned out that LensCrafters did not make the lenses as specified in the doctor’s prescription, yet the mistake was only in o e eye, so I could still see reasonably well, though something was off. I trusted that they made them correctly, coming to find out that was not true when my doctor checked the glasses and my vision at my annual visit. I was shocked to find that despite the clear mistake on the part of LensCrafters they refuse to stand behind their mistake on turned out to be 2 pair of glasses costing >$1,300.00. I am appalled by the lack of customer service after causing me a lengthy period of poorly make glasses.

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