Pearle Vision

Reviews

• SK

  Sarah Kassa-Ferede

  2 days ago
  1.0
  ⭐️ 1 STAR — Extremely Disappointed Personally, after what I experienced, I would not recommend this location to people of color. I’ve been a Pearle Vision customer for almost a year and have always had good experiences, but yesterday, August 31st, was completely different. It was my first time dealing with the manager, Chris, and from the beginning, her attitude felt cold, dismissive, and condescending. I came in with basic questions about my contacts, eye exam, glasses, and insurance. At one point, she asked whether I wanted to go with “us or them.” I said “you guys” and briefly pointed in her direction. I was nowhere near her face, and it was not threatening or aggressive. She simply said, “Don’t point,” and laughed. I was genuinely confused and asked what I had done wrong, but she wouldn’t explain. What I don’t understand is why she couldn’t have simply explained it to me when I asked. Instead, later as I was leaving, she said my pointing was “a little aggressive.” I would have understood and corrected myself if she had just explained it in the moment. The whole interaction made me feel like she was more interested in telling me what I couldn’t do than actually helping me. Things eventually escalated to her repeatedly telling me to leave and threatening to call the police. I asked her why and what valid reason she had to call the police. Once again, just like when I asked what I had done wrong by pointing, she had nothing to say or explain. I left feeling extremely disrespected and like I was being treated differently because of my race. I hope someone higher up takes this seriously, because everyone should feel welcomed and respected when they walk into a business, especially when they are spending their money there.
• SA

  Suhaila Abshir

  Aug 26, 2026
  1.0
  Extremely disappointing experience at Pearle Vision Edina. The receptionist was rude, dismissive, and showed very little willingness to help resolve a simple issue involving insurance documentation. Instead of trying to assist, the interaction felt unnecessarily hostile and resulted in care being refused.What was especially concerning was the difference in treatment toward someone who does not speak English fluently and is a person of color. The entire interaction left us feeling that bias may have played a role in how the situation was handled. The same patient was later able to receive care at another Pearle Vision location (MPLS - Lake st) without these issues, which made the experience at Edina even more troubling. No patient should be made to feel unwelcome, embarrassed, or dismissed because of a language barrier or background. Front-desk staff are often the first point of contact for patients, and basic patience, professionalism, and respect should be expected. Pearle Vision Edina needs to seriously evaluate how patients are being treated at this location.
• BP

  Billy Pyne

  Aug 12, 2026
  4.0
  We brought all three of our kids, ages 13, 8, and 6, in for eye exams. I’ve been to this Pearle Vision before, but this was the kids’ first visit. Our two younger kids were a little nervous about what to expect, and I was really impressed with how the staff handled them. Scheduling online was very easy. One thing worth noting is that the website gave us the option to skip certain parts of the exam. Since this was the kids’ first time, we selected that option for a few things, but when we arrived we were told those portions are no longer optional and the website hasn’t been updated yet. It wasn’t a major issue for us, but it would be good to get that corrected. Our appointments started right on time. They actually took all three kids through the initial testing together, which worked really well. Each of them could watch their siblings go through a step before doing it themselves. The person at the front desk who handled the initial screening was friendly, calm, and very patient. Even when the younger kids struggled with the air puff test, nobody rushed them or made them feel like they were causing a problem. They explained what they were doing, why they were doing it, and made sure the kids felt comfortable before continuing. Dr. Shultz was also excellent. She was kind, informative, and took the time to explain what she was seeing. At no point did the visit feel rushed. Our son ended up needing glasses. After the exam he went over to the youth section, tried on several pairs, found one he liked, and an employee came over to measure and fit him. That part probably took another 10 to 15 minutes. The youth frame selection seemed a little limited, maybe around 30 pairs compared with much larger adult sections, and I didn’t see prices displayed on the frames themselves. Once he picked a pair, though, they clearly explained the regular price, what insurance covered, and what we would owe. There was also absolutely no pressure to buy glasses from them. I got the impression they would have been perfectly happy to give us the prescription and let us order somewhere else if that was what we wanted. Altogether, getting three kids through their exams and getting one fitted for glasses took about an hour and a half, which I thought was very reasonable. The office itself is clean, calm, bright, and inviting, with plenty of parking in the shared strip-mall lot. My only completely unserious suggestion: put a fake tree somewhere in the lobby. One of my strongest memories of getting my first pair of glasses was walking outside and realizing that trees had individual leaves. I think it would be fun for a kid getting glasses for the first time to have that moment right there. Overall, this was an easy and straightforward experience from beginning to end. I was surprised to see this location rated as low as it currently is because that definitely wasn’t our experience. Everyone we dealt with was friendly and patient, especially with the kids.
• TA

  Tony Aguon

  Aug 9, 2026
  1.0
  Although Dr. Shultz provided excellent care, my experiences with the rest of the Edina Pearle Vision staff were disappointing on three separate occasions: The first time, I was so frustrated by the lack of customer service that I was about to leave when a manager visiting from another state offered to help. In less than 20 minutes, she assisted me in selecting a wonderful pair of glasses and provided the customer service I had expected from the beginning. The second incident occurred when I picked up my glasses. The staff member simply placed them in a plactic sleeve and put on the desk, said, "There you are," and walked way without checking the fit. I had to stop him and ask him to adjust the fit. The third involved a broken "temple arm". I was told that my glasses were no longer made and that replacement parts were unavailable. I then visited a Pearl Vision in Eden Prairie, where a staff member quickly located my glasses in the system and ordered the replacement parts without any difficulty. After giving the Edina location three opportunities to provide satisfactory service, I have decided I will no longer return to that store. While I appreciate Dr. Shultz's excellent care, the customer service at the Edina location has been consistently disappointing.
• CW

  Charis Wilson

  Jul 17, 2026
  1.0
  Do not go here, I won’t again. After 20 text confirmations about my appointment- I lugged my newborn and toddler to the store, just for them to have made a mistake and not even have ordered my contacts. This was after my eye doctor appointment that I waited in the lobby 30 minutes for. Disorganized. Once my order is complete I will not be back.

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