LensCrafters

Reviews

• AH

  Adam Halpaus

  5 days ago
  1.0
  I have been a loyal LensCrafters customer for several years. Although my eye exams are now handled by a specialist, I have consistently purchased my frames and lenses through LensCrafters. When I stopped in on 8/16 to replace my broken glasses, I expected help finding a solution. Instead, I was met with smugness, belligerence, and a complete unwillingness to assist. I then visited a competing optical retailer and experienced the exact opposite. Their staff immediately helped me contact my optometrist, obtain my current prescription, and temporary solutions until my new glasses arrive. Customer service matters, especially when a customer is dealing with an unexpected problem. Unfortunately, my experience at LensCrafters made it clear that my loyalty meant very little.
• FW

  Fluid Water

  Aug 14, 2026
  5.0
  Had the BEST experience at LensCrafters Eden Prairie Center with Patricia. I can’t say enough about how positive I feel about my new glasses after having so much trouble with my progressives over the past years. Patricia knew exactly how to fit my glasses and gave her opinion based on her professional knowledge in a way that still affirmed my tastes and choices. She worked swiftly and effectively. I learned things I never knew about how progressives work from her and during my eye exam which was excellent as well. Patricia knew all about the costs, discounts, and protections and explained it all. I got a fabulous discount with my choice as well. I can’t recommend Lens Crafters and Patricia more highly!!
• JA

  Jerry Agar

  Aug 4, 2026
  5.0
  Screw fell out of my glasses while on a motorcycle trip across country. I'm from out of town, so not a regular customer. Brian stopped everything and helped me out. Very friendly and saved my trip!
• JA

  jon anderson

  Jul 30, 2026
  5.0
  Brian and the team saved my life! Well not quite that extreme, but I lost my old glasses the night before a trip and needed to get a new pair in one day. I walked in, fortunately I had a copy of my prescription...they swung into gear, confirmed they had a pair of lenses and had me go pick out frames. There was lot going on in my head with all things needed to be done before my trip and I was just staring at several walls of frame choices. Abdhi, saw my 'deer in a headlights look' and calmly presented me with a tray of a few choices he had curated for me. I quickly gravitated to one of them and they had me measured and out the door on my way to work. Brian said he would have them ready by the end of the day and he called me in a couple hours saying they were ready to go! I came in put them on, they fit and worked perfect!! Great job team! Lenscrafters corporate...take care of these guys...fantastic example of customer service in a world that doesnt deliver too much of it anymore! Thanks again!! --Jon
• SK

  Susie Kruse

  Jul 30, 2026
  5.0
  If you are looking for friendly , positive, and detailed service for your eyewear needs Brian at LensCrafters and his team will deliver that exceptional personable service and more. Not only is the LensCrafters team service orientated they are great technicians at their craft in all areas of your eyewear needs. I would recommend them without reservation and am a fan!

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