Austin Manor is an Intensive Residential Treatment Services (IRTS) program. It includes time-limited residential services to individuals who are in need of a structured setting. IRTS are designed to develop and enhance psychiatric stability, personal and emotional adjustment, self-sufficiency, and the necessary skills to live in a more independent setting.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.