LensCrafters

Reviews

• AH

  Andy J Homes

  5 days ago
  1.0
  Extremely disappointed with my experience at LensCrafters in Southfield, MI under Dr. Dawn Caldwell. I purchased colored contact lenses and was never properly informed that my vision would likely be blurry simply because they were color lenses. After wearing them, the vision quality was terrible to the point that I could barely read text messages on my phone without the words appearing layered, distorted, and surrounded by glare. When I returned seeking help, the front desk staff — with the exception of one employee — showed very little empathy or concern about the situation. Instead of treating this like a legitimate vision problem, the overall attitude felt dismissive and transactional. What makes this even worse is that I was told I had to purchase a 6-month supply instead of being offered the option to order a single trial pair first. This entire issue could have easily been avoided if proper trial lenses had been provided before pushing a large purchase. I later learned that trial pairs are commonly supposed to be part of the fitting process, but that was either skipped or poorly explained in my case. Instead, I spent a significant amount of money on contacts that do not provide clear vision, only to be told afterward that blurry vision is “normal” with colored contacts. That is something that absolutely should have been disclosed BEFORE the sale — not after refusing to help or refund the purchase. To make matters worse, when I attempted to resolve the issue, I was told I would also be charged for another reexamination, and the soonest appointment available to even evaluate why the lenses were not working properly was over a week out. So after already paying for lenses that do not work correctly, I’m expected to wait another week and pay additional money just to address a problem that should have been handled properly from the beginning. This entire experience felt far more sales-driven than patient-focused. For a company specializing in vision care, I expected honesty, transparency, proper fitting procedures, and a willingness to stand behind the products being sold. At this point, I will be pursuing this matter further through the Better Business Bureau and other appropriate consumer protection authorities because the handling of this situation has been extremely unprofessional. I strongly recommend that anyone considering colored contacts at this location demand trial pairs first and avoid committing to large supply purchases upfront.
• CH

  C Harrison

  Apr 23, 2026
  5.0
  LensCrafters at Tel Twelve in Southfield MI is the place to be for all to see by eye exam and a great extensive selection of eyewear…prescriptions sunglasses contacts frames du jour. This store has a multitude of sexy specs
• CI

  Cecil Coston II

  Apr 15, 2026
  5.0
  Ari, Amber, Evelyn, Liz and the entire crew at Lens Crafters are AMAZING!! 🤩 🤩🤩 my first time experience was unforgettable! You all have a customer for life~
• ST

  Shanika Taylor

  Apr 10, 2026
  5.0
  Ari was an amazing sales rep. Her spirit is so positive. Check out lens crafter and ask for Ari you won't be disappointed
• AR

  Amber Renee

  Mar 31, 2026
  1.0
  Highly DON’T recommend. I’ve been going here for years (8+). I missed one appointment called and told them I had another appointment that ran over and they said they could no longer schedule an appointment and I’d be treated as a walk in and you know with kids that doesn’t work. I really hate to find another eye doctor but that’s a ridiculous policy to have especially since I called to explain and they have plenty of appointments available on their site. They rather lose 4 customers than to make an accommodations to reschedule a customer for another time.

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