Kroger Pharmacy

Reviews

• SS

  Sara

  Apr 2, 2026
  1.0
  Rudest staff. Questioned the pricing of my prescription and was in turn argued with by staff for asking a question. Not very reassuring of a pharmacy where you are supposed to be able to ask questions.
• RM

  Rob M

  Apr 29, 2024
  5.0
  I've been going here for years. There are two ladies that have been working here for a long time. Both of them are angels. I really hope Kroger is paying them what they deserve
• DB

  Danielle Burke

  Nov 14, 2023
  1.0
  I called because my prescription has been sent per dr office. Said why I was calling and Tiffany with the mediocre job and attitude wants to rude. Now when I say rude I mean for zero reason and when I say hey I was simply saying why I'm calling man! She says rudely I'm a ma'am. Well you know what I spend alot of time and money in this store and if that's ok customer service I'll shop at Buschs cuz screw that. Our prescriptions will be transfered out!!!! Screw Kroger!!!!
• MV

  Matthew VanBuhler

  Nov 20, 2017
  1.0
  Store is great, pharmacy is a joke. I take a medication which requires me to attain a physical script from my doctor every 30 days to fill. With Thanksgiving approaching however, I would be leaving to go up north to visit family a few days shy of my usual 30 day filling and would not be returning for a week. I went to my doctor, explained my situation, and was handed a script no problem, as it would lapse before I returned. I decided since it was a little closer, I would try out this Kroger Pharmacy instead of my usual Meijer Pharmacy. Big mistake... I did not appreciate that upon arriving at the counter I was immediately met with suspicion and was subjected to what felt more like an interrogation by the pharmacist rather than the few simple questions I have come to expect regarding this particular medication. After being asked to provide a photo ID (which I did without issue) I was grilled on why there was a discrepency between the address on my script and my driver's license (um... sometimes people move and I keep a current address on file with my doctor and not my 6 YEAR OLD state issued ID?), why I was suddenly filling with them (you were a little less out of my way today given my errand agenda??), and most absurdly if I was "attempting" to fill it for someone else (um NO, it clearly has MY name on both the script and my ID)! After the 10 minute interrogation was over they eventually decided everything checked out and I was deemed worthy to wait 45 minutes to have it filled, which I happily did so. After returning and patiently waiting in line again (at this point totalling over an hour since I had first arrived) I was pulled aside by the same pharmacist and told they could not fill my prescription as it was 4 days early (it was actually 3 because you know sometimes a month has more than 30 days in it, but whatever). After explaining I was aware of that and I had already spoken with my DOCTOR and was approved given the circumstance (which is why I even had a script in hand to begin with) they continued to tell me it was against their "policy" and that when I come back in 4 days they will have it ready and to have a nice day. Um... NOPE! I demanded my script back (which they had written all over including my outdated address and my wait time for whatever reason) and promply drove another 20 minutes to my normal Meijer Pharmacy. After explaining briefly why the script had been tampered with writing all over it as well as why this Kroger Pharmacy refused to fill it. The pharmacist said he was shocked and promply had it filled for me in 15 minutes. Even though it is out my way I will continue to fill my prescriptions with Meijer and will NEVER return to this location. The pharmacist on site at the time was not friendly, reasonable, or even mildy empathetic if policy truly did dictate her response (which given her attitude to begin with I highly doubt). They did not attempt once to contact me at any time during my hour long wait or even call my doctor to verify it's legitimacy before turning me away. Above all, medication and its dispersal is under the discretion of a MEDICAL PROFESSIONAL and NOT the inane suspicions of a pharmacist taking things into their own hands.

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