LensCrafters

Reviews

• JH

  Jacqueline Hearndon-Sessoms

  1 day ago
  1.0
  I didn't take my own advice!!! Went in to get my bifocals, that they said would be 65.00 dollars. Yes, I got Mitch, again. It went from 65 dollars to 100, without picking a frame! The 65 was the frame and prescription before. But he said that offer was only good for 30 days. I told him, if that was the case, I would have been back within that 30 days!!! Never told that. I do like the company, the optometrist. And I guess this would be true for any place you do business. Read your paperwork. And whatever deal they say you're getting, ask them to show you in your paperwork and underline it. Everything now, seems to be a scam.
• SS

  Sherif

  Oct 2, 2026
  1.0
  I visited this location yesterday at noon and as a LensCrafters customer I was extremely disappointed with the customer service I received!!! I was looking at Ray-Ban frames and asked one of the employees (I don’t remember her name but she was a black lady) for her opinion on which pair looked better on me. Instead of helping me she turned her back and walked away to assist another customer who had just entered the store without saying a word to me or even acknowledging that she was leaving. The interaction made me feel unwelcome and as though my business wasn’t valued. I decided to leave immediately and went to the LensCrafters at Twelve Oaks Mall instead. The difference in customer service was night and day. The staff there were welcoming, attentive, and genuinely helpful. I ended up purchasing a beautiful pair of Versace glasses. I’ve had good experiences with LensCrafters in the past which is why this particular experience stood out so much. I hope management at this location takes customer service more seriously and ensures every customer is treated with courtesy and respect.
• DP

  Destiny Perez-Dejesus

  Sep 15, 2026
  5.0
  I visited this LensCrafters location on Saturday 9/12 for an eye exam, and despite a couple of unexpected hiccups, I had a great experience overall. Toward the end of my appointment, the power went out, but the staff remained professional, calm, and helpful throughout the situation. Dr. Hickinson did an amazing job with my eye exam and made the entire process comfortable and thorough. There was also a mix-up with my billing afterward, but when I called to have it corrected, I spoke with the manager, Ryan. He was incredibly calm, reassuring, and helpful, and he took care of the issue quickly. I really appreciated how professionally he handled everything. Even with the power outage and billing error, the level of customer service I received truly stood out. The entire staff was wonderful, and Ryan especially went above and beyond to make sure everything was resolved. I would absolutely return to this location and would 100% recommend it to anyone looking for a professional, friendly, and caring team. Great customer service can really make all the difference, and this team proved that.
• MJ

  Meliyah J

  Sep 11, 2026
  5.0
  Candance helped me with choosing my glasses, any problems I had, and questions, very patient !
• TG

  Tamica Gray

  Sep 11, 2026
  5.0
  Very helpful staff. Nice selection of glasses! The eye doctor was very throughall and explained everything! By the way, be sure to bring some spare change. There are parking meters in front of the store. And yes, you have to pay on weekends too!

Frequently Asked Questions About LensCrafters