LensCrafters

Reviews

• RA

  Rianna Alexander

  May 11, 2026
  1.0
  Nice frames here but please make sure that you know your insurance plan before purchasing ANYTHING! Unfortunately they blatantly tried to scam me and make me pay more for the frames themselves in total. Once questions arose, as I’m aware of how providers try to scam based on who my mom works for, more was revealed once I called my insurance company on the spot to get better clarification. Conclusion: I paid less than $85 for a pair of coach sunglasses originally priced at $203, with their scammed price being $280+ just to gauge the situation. And I say scammed price because they did not include my insurance in the price, knowing that I came in to utilize my last day on it, and that’s what the rep and I were discussing as I purchased another pair the day before and was wanting to know about the rebate option previously discussed with the rep from the first purchase. Also before I dialed the 1-800 she was halfway into their system to submit my claim for me through my insurance. Which let me know that she could’ve just done that the whole time .. because YES, THEY CAN SUBMIT IN YOUR CLAIMS FOR YOU, INCLUDING REBATES, ACCORDING TO HER AND MY INSURANCE BTW! But because the truth was exposed, with grace and understanding might I add, I was led with a gut feeling telling me that my sunglasses being “delayed” because of “damages” was false. NOTE: when picking up the first frames (I purchased two, a day apart: reg and sunglasses), I was expecting to pick up both; only to be met with the “damages” answer that was in the “notes of my account”. —HERES THE WEIRD PART!: I let a few days go by and then I called to get an update and better details on damages for my insurance, and no one could give me an answer, nor did they have previous knowledge of a damage claim, but told me that they’d be in within a few days… only to get a text less than 25 minutes later that they were there.. That let me know that someone was caught trying to be funny or be spiteful in some way with my prescribed sunglasses. Yes the head Dr was present, leaving out, but present enough to eaves drop before doing so during that purchase. They know what they’re doing, they just thought I didn’t know the game. Please make sure you’re doing your due diligence with any medical office! This is for clarity and peace within the consumer, and not for the sake of systems and companies who try to thrive off of the greed from squeezing every penny from anyone who walks through your doors. Yuck energy! Peace and love 💌++
• MB

  Mike Barnard

  May 7, 2026
  5.0
  Dr was fantastic. Technicians were fantastic. The building was beautiful and Glasses selection was top notch!! I fully recommend
• KC

  katrina cox

  Apr 24, 2026
  1.0
  If you enjoy your prescription being incorrect, lenses needing to be replaced twice, not being given the correct prescription print out, being on hold for up to ten minutes, no communication or sincere apologies then this is the place for you 🙂 it's also been 2 months and still nothing.
• BW

  Blaze Whitsitt

  Apr 20, 2026
  5.0
  I had a great time—the staff were very nice and informative. I was helped specifically by Peyton, and she made the whole process easy and comfortable. I would definitely recommend this location!
• TM

  Tracy Mattis

  Apr 6, 2026
  5.0
  I was hesitant to go to a chain eyeglass store assuming the quality of care and expertise might not be as good as an independent optometrist. I was so wrong! LensCrafters is by far the most professional and friendly place I’ve been for exam and glasses. Dr. Kate Hentes improved my vision with an easy tweak to my contact lenses! All the employees were kind and helpful as well. Great experience. This is my new place for eye care.

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