BB
BreeAnna Berry
Sep 28, 2026
I am extremely disappointed in Dr. Pascoe and Clio Family Dentistry. We have been going here for almost a decade, and for the most part, we have always had a good experience, until my daughter’s last appointment.
My daughter already has a lot of anxiety, and going to the dentist makes it even worse. I misunderstood the appointment and thought she was going in for a cleaning, but when we arrived, we found out she was actually scheduled for a couple of fillings. Naturally, she became very nervous because she hadn’t had the chance to mentally prepare herself for having dental work done.
While speaking with Dr. Pascoe, she asked him about a few other teeth that had been bothering her. She was not rude, she did not raise her voice, and she was not disrespectful. She was simply a scared teenager asking questions because she was anxious and trying to understand what was going on.
Instead of showing her patience, helping her feel more comfortable, or simply explaining that those teeth could be addressed at another appointment, Dr. Pascoe became upset that she was asking about teeth that were not part of that day’s treatment and told her that she needed to find a new dentist.
What kind of response is that to a teenager who is clearly frightened and asking questions?
For a place that calls itself a “family dentistry,” I would expect a little more patience and compassion when dealing with children and teenagers, especially those who have dental anxiety. I don’t know if Dr. Pascoe was having a bad day or what the issue was, but taking that frustration out on my daughter was completely unacceptable.
After almost a decade of bringing my family here, we will now be finding a dentist who understands that sometimes patients, especially kids, are scared, have questions, and need a little extra reassurance instead of being made to feel like they are a problem for speaking up.