Pearle Vision

Reviews

• AC

  A Cortese

  Sep 8, 2021
  5.0
  Wonderful visit from start to finish. I consider myself as Covid cautious and I think everyone from the front desk to the doctor, followed reasonable and safe practices.
• JK

  Jules K

  Apr 2, 2019
  5.0
  We are always very pleased with our care and time at Pearle Vision Brighton. Everyone is very kind and professional.
• AM

  Amy McConnell

  Jan 7, 2017
  2.0
  The doctor is thorough, but don't go here if you don't have 4 hours for a simple exam. Eyeglass selection is extremely limited and costly.
• KD

  Kera Drury

  Dec 21, 2013
  1.0
  I wish there was an option for no star. Before I stepped into the door I called and made sure they accepted Care Credit as I don't have vision insurance. I went into this location looking for an annual eye exam, contacts, and new glasses. The lady started with me by looking at frames because I said I was interested in getting new glasses. Once I picked a pair she started adding everything thing up for me (before I got my exam or anything) and I showed her a coupon I had printed off from the Pearle Vision website (it was 50% off when you buy contacts and glasses). She went and asked about it and came back and told me they couldn't accept it because it was a corporate coupon and they are a franchise-ok fine no big deal. Then, again she added things up-told me I was getting a 20% discount on my frames and told me the total-I said 'ok, I am paying with Care Credit'. She went back up and was asking more questions then came back and told me I could not use the Care Credit on the glasses because I was already getting a discount on the glasses and her manager pays 13% for transactions on the Care Credit machine. I said 'Ok forget the glasses then, also you really should tell people things like that over the phone'. She did not apologize-just walked away. So I went over to the frames I had picked out and wrote down the product number so I could potentially order them somewhere else or online. I got called into the exam room by the Doctor-who I actually really liked. After the exam was done I went back out to wait for the Doctor to exam my eyes after contacts were put in and started looking at the frames again and writing down product numbers. The sales women walks over to me and says 'Are you going to buy frames today' which I replied 'No, I am writing down the ones I like so I can get them somewhere else' and she replied 'My manager does not want you doing that. She hand picks theses glasses and doesn't want you to write down the numbers' which I reply 'are you kidding me' then I go sit down. I know at this point I should have just walked out but I REALLY needed contacts. I was furious. After another quick exam I come out and she tells me how they are going to order trial pairs of contacts for me so the Doctor can make sure they work out, then they will order a year supply and I say ok. She walks back up to the desk and I hear her discussing with the 'manager' that she needs to order the year supply because she does not want to run my Care Credit card twice because it costs money. So she comes back and tells me she is going to order the year supply. I received no apology-NOTHING. I know I should have walked out but I desperately needed contacts and I was already there. I work in a small business customer service industry and where I work we do accept Care Credit. We would NEVER treat someone like this and if a situation occurred that made a customer mad-we would apologize and try and fix it. Businesses should strive for excellent customer service-not be rude to people. Clearly they don't though or these reviews would be much better. To me if Care Credit is such a big cost to them-then don't have it. I will NEVER go back here and I really hope after reading these reviews (which I should have done before I went) no one ever goes there.

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