Bronson Battle Creek Hospital

Reviews

• DL

  Dawn Link

  3 days ago
  5.0
  I had a great experience today at Bronson Hospital! I had an appointment there, and being my first trip, I put the destination into my GPS. My GPS took me to another, unrelated facility whose kind reception directed me accordingly. I then rushed to Bronson Hospital but was a few minutes late. I ended up at the employee only door, then to the emergency entrance. That is where I met Howard C and Lisa C, both of whom worked at the Information Desk . I was still NOT at the right place! They quickly discerned my angst, and Howard personally led me (by means of a shortcut) to my designated site, and Lisa gave directions to my spouse (who was driving) on how to get to the correct parking lot. After Howard 'delivered' me, he went to the correct door to greet my husband, who had just parked at the right lot, and lead him to the medical office that I was at. I made the appointment! It was soooo refreshing to be helped by people that quickly understood my predicament and moved swiftly to make things work. Thank you, Lisa and Howard! You are an asset to Bronson Hospital!
• DN

  Danielle Nathan

  6 days ago
  1.0
  My daughter was in severe pain and vomiting, and our experience was extremely disappointing. We watched several people who arrived after us get called back and seen before us, even though the waiting room eventually became empty. The intake staff had an attitude and appeared to push our paperwork aside. I was also uncomfortable with the way one staff member whispered to other nurses, who then began looking in our direction. We spent approximately three hours in the emergency room, and I felt like our concerns were not taken seriously. This was honestly the worst hospital experience I have ever had. I left extremely disappointed and frustrated, and I will not be bringing my daughter back here again.
• CH

  Charles Holloway

  Aug 17, 2026
  1.0
  There are 3 nurses for a single triage unit checkin area. when not checking in a patient they kick back and talk to each other. They said the ER is full and to wait until a room opens up. You'd probably help more people by spreading the staff out instead of 3 to a single triage area working on a single person just to get checked in. I just left the waiting room. I've been sitting in there for 2 hours. I came in at 4:00 in the morning. Absolutely no movement. When I asked if it was full back there they just looked at me and said yes they didn't even check
• AR

  April Rainwater

  Aug 15, 2026
  1.0
  Overall, I go to Oaklawn for all.of my care but new experience is extremely rude cafeteria staff, actually seen and heard them loudly arguing with each other. Very unprofessional place.
• MW

  Mikael Warren

  Aug 10, 2026
  1.0
  Took my daughter to be seen today for Severe pain and vomiting! Sat for 8 hours to NOT EVER BE SEEN! Horrible service! Very unprofessional! They need to do better about wait times and also communication! Customer service was a joke! DO NOT GO THERE IF YOU CAN HELP IT! NOT HAPPY! 😠😤😡