SurgiTel

Reviews

• GD

  gagandeep Dhami

  Apr 27, 2026
  5.0
  Larry Boduris ,thank you for your patience and help.So far the transition from traditional to ergos is smooth.Its a learning curve for sure but I am loving them Thank you Surgitel
• AW

  Allen Wang

  Apr 22, 2026
  1.0
  I’m not sure what’s going on, but I have reached out multiple times and have not gotten any response or email or call by any representative to buy a pair of loupes. I’m not sure what’s going on but if it’s this hard to buy a pair, I’m sure it’s even harder when an issue arises so will not be purchasing here.
• KA

  Kimia Attar

  Apr 8, 2026
  2.0
  I really was a fan of this product and also I referred some of my colleagues to get this loupe but it is been two times that they messed up with my order and I am so disappointed.
• BH

  Blaine Havens

  Apr 4, 2026
  1.0
  I ordered a set of 2.5x loupes February 20th of this year. I was quoted 45 days for delivery, which seemed like a long time, but thought would be worth the wait. I called March 18th to let them know I would appreciate having them by the first week of April, due to cases being scheduled. Customer support let me know that it would not be an issue, and that the loupes would be sent out on March 27th at the latest. She said I would get an email when the item was shipped. On the 31st, I called because I did not get an email about the shipping, but it went to voicemail. On April 1st, I get an email saying that the loupes failed inspection, but had been “moved to the front of the line”. Confused, I called and mentioned how serious it was to have them by the end of the week, as I mentioned back on March 18th. Come to find out, the customer support agent never noted the date on the account. Obviously I was frustrated, so she transferred me to Hannah (if you read other negative reviews you will see her name appear often). Hannah offered to send me a loaner pair of loupes (I have a strong prescription and was not comfortable with this, for obvious reasons). She said there’s nothing else she could do, but could get me a response by the next day as to what we could do. Thursday, April 2nd, I called them at 12:45pm, as I had no updates. Hannah calls me that exact moment, tells me that the best they can do is have them overnight shipped Friday afternoon, because they still weren’t ready. She offered a small discount, which seemed like the bare minimum, considering the repeated failures in communication. It is now Saturday, April 4th, and I still have no loupes. Here’s my honest professional opinion, based on my experience and the experience of others: Surgitel has horrific, shameful, absolutely embarrassing customer service. Hannah is not solving the problems customers are facing. They are losing thousands of dollars in business everyday because executive leadership at Surgitel refuses to address the delays, lack of communication, and horrible customer service. I intend to cancel my order, go with another company, and never purchase another product from Surgitel again. For $2,000 for a basic set of loupes, with failed quality inspections, extended delays, false promises, and poor customer service, the executive leadership at Surgitel should be ashamed of themselves.
• JP

  Jennifer Pinter

  Apr 2, 2026
  5.0
  Thank you Casey Guerriero!

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