Hannaford Pharmacy

Reviews

• CH

  Cheryl Hutchins-Swenson

  4 days ago
  5.0
  😳 two days past due meds.
• JJ

  James

  Sep 30, 2026
  1.0
  Absolute worst customer service. Half the time they don’t even have your medication but won’t tell you until you’re there to pick it up.
• DM

  Daralyn Maxwell

  Aug 7, 2026
  4.0
  Unlike many other people in a hurry, I know how busy pharmacy can get and how they can get behind. I use the Yarmouth Hannaford pharmacy for 18 years until I moved to Topsham. The Elm/Maine Street location is closest to me. I have two chronic illnesses plus other conditions so I always try and give them plenty of lead time so that I'm not in a panic running out of my meds. I know they're doing the best they can, so I try not to add to their stress.
• NR

  Nicole Reinhart

  Jan 27, 2023
  3.0
  Aside from one generic prescription, my prescriptions can take weeks to obtain--they tell you that they are waiting for more information from the provider, the provider says they are waiting to hear from the pharmacy, the insurance company says that need more information, and the person behind the counter at Hannaford, aside from the pharmacist themselves who are rarely available, offers muddled and unclear answers and timelines, and that there is nothing else they can do. Not only is this poor customer service, but it results in life threatening situations due to lapses between medications. I gave them a lot of slack during the pandemic when they claimed they were short staffed, but nothing has changed. Have definitely lodged complaints. UPDATE 2/14/2024: if anything service has gotten even worse. I know they are short staffed and that is not their fault, they are doing their best. Their communication is very poor, they do not follow up via phone when they say they will, and when you call in yourself they do not answer the phone. Not having a life sustaining prescription is not the same as having your Uber Eats driver show up late, or your mechanic taking longer than expected to return your vehicle. The management needs to do something to address this--they are putting people's lives in danger. Update February 2025–their new system has improved wait times somewhat. Contact your doctor’s office for refills, not the pharmacy, because the pharmacy will wait for days and not follow up with your or the doctor. Direct communication with the doctor helps skip this step and shorten wait times. Recently all of my prescriptions switched to auto refill without my permission, even the ones I don’t even need anymore. The technician assured me that that is only possible if I give my permission, which I did not. As a result my healthcare proxy ended up picking up over $100 of scripts that I cannot use. So, clearly there are still some hiccups.

Frequently Asked Questions About Hannaford Pharmacy