University of Maryland Eye Associates at McDonough Crossroads Drive

Reviews

• CP

  ca Pe

  May 11, 2026
  1.0
  I arrived for an appointment this morning and was told I couldn’t be seen without a referral. The disappointing part is that no one from the office called me to inform me of this prior to my appointment. I shifted my work schedule for the appointment and I was completely inconvenienced. It doesn’t make sense that you guys have a full front desk staff sitting there not checking/verifying insurance or communicating to patients what is needed for their appointments. I couldn’t believe the level unprofessionalism I experienced this morning. As a health compliance - health quality specialist, the current workflow of this office is completely unacceptable. Front desk staff should be checking the insurance of every client listed on the schedule and if there is information missing/needed the front desk should be reaching out to the patient. I have never received such poor service from University of Maryland. I also have to wait an entire month to be rescheduled. Dr. Courtney is fantastic but the call center/scheduling and front desk team need a major rework.
• LK

  Lindsey Kitchell

  Jul 10, 2025
  1.0
  The call center making appointments is incompetent. Despite saying multiple times that I needed a contact lens prescription they first booked me an appt with a doctor that doesn't do contacts. I had to split my appointments and wait three more weeks for the refraction. Then I get there and they were unaware the appt. was for contacts. My prescription had expired and I needed to order more asap so I was originally ok with the fact they would not take my insurance at this location so I could get the prescription quickly. I was told it would be $55. Then I get there and I'm told it will be an additional $100 for the contacts prescription. The $55 is for glasses and I have to do both. If I knew that cost I would have waited for the location that does take my insurance or found a new location. I drove 45 mins to this location because they told me it could be done quickly and for an ok cost. On top of this they were late to start my appt. Will be finding somewhere else to go for future eye care. The doctors have been great but the call center doing the booking doesn't know what they are doing and it's bad enough to make me not come back
• VP

  Vikki Polly

  Jul 31, 2024
  1.0
  Used to love this office. Providers are not personable. Waited almost 2 hours at the downtown office. Went to the OM office and received a prescription which I can barley use the glasses. Called after months of trying to get used to the prescription and was told I can't get in to any location until December. I stated I would need to go somewhere else and the employee said "okay" and hung up. They could care less!
• AA

  A C (AC)

  Feb 12, 2021
  1.0
  I agree, the professionalism needs vast improvement! Whoever answer the phone for appointments is just down right rude. She cuts off your sentences before you can explain what is going on, etc. Wait times are awful in the office and the admin staff their at the Owings Mills location speaks in a condescending tone. Dr Sunni Scott was simply amazing but since the pandemic she has left the practice. No reason to continue dealing with the unprofessionalism at this location.
• HR

  Hitesh Rami

  Nov 13, 2018
  1.0
  Too much wait time. We waited more then hour to be seen by nurse the another hour to see doctor. Total of two hours. Pathetic service. We had a another appointment two days later and still same. Doctors seem not to care making us wait and wait.

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