UM Laurel Medical Center

Reviews

• MG

  Maria Guevara

  Aug 10, 2026
  1.0
  Very disappointed with the service I received. I arrived around 5:00 PM because I was feeling very sick, with nausea, weakness, dizziness, and fatigue. After waiting for several hours, I still had not been seen by a doctor. When I finally went to the front desk and explained that I had been waiting since 5:00 PM and was feeling worse, the response I received was, “There is nothing we can do.” I found that response extremely cold and unprofessional, especially considering that I came to the hospital because I was not feeling well. I completely understand that emergency rooms can be extremely busy and that patients have to be prioritized based on medical needs. However, every patient deserves to be treated with respect, empathy, and proper communication. I did not leave because I was feeling better; I left because after waiting for hours, I felt like no one was taking my concerns seriously. I hope the hospital can improve its communication and the way staff interact with patients who are already feeling vulnerable and unwell.
• EC

  Erica Cain

  Jun 30, 2026
  5.0
  Went in feeling lethargic, had a sore throat, a headache, and was disoriented. Left walking out with no problems, I don’t have a sore throat anymore, I don’t feel lethargic anymore, and I feel 100% better.
• AD

  A D

  Jun 21, 2026
  1.0
  ​I am writing this review to warn others about the severe lack of patient monitoring, critical delays, and clinical neglect my father experienced at Laurel Hospital’s Emergency Department. ​My father arrived driving himself while experiencing acute shortness of breath. Despite having a known history of respiratory issues and presenting in visible distress, he was forced to wait nearly an hour just to be seen by a nurse. ​Even while seen by a nurse, no treatment was given to alleviate his symptoms and he was essentially abandoned. As his breathing steadily worsened, he explicitly told his nurse that his condition was deteriorating. The nurse dismissively told him to "wait and give it time" and "wait for a doctor". Within 2 hours, he was gasping for air and screaming for help. It took 30 minutes for another nurse to even walk into his room. They promised to check with the doctor about trying alternative treatments, but they never returned. ​Because the staff failed to monitor a high-risk respiratory patient, my father went into full respiratory failure and became completely unresponsive. By the time family arrived, we had to physically hunt down a doctor ourselves to get him emergency intubated and placed on a ventilator. The shift doctor could offer zero explanation as to how a patient under their direct care was allowed to deteriorate to the point of being unresponsive without anyone noticing. ​ ​Luckily, the receiving hospital was able to give him medication to help the symptoms and he survived. However it did not seem that way at the time. If you or a loved one are experiencing a medical emergency, especially a respiratory one, go somewhere else. You definitely will be at risk.
• MH

  Marie Hakala

  Jun 7, 2026
  5.0
  Very nice health establishment. Clean, great staff, and doctor's awaits your health needs.
• U1

  unicorn 12346666

  Jun 6, 2026
  5.0
  Amazing nurses and doctor. Dr Cho took the time to listen and showed great compassion. When you don’t feel well it’s so greatly appreciated!

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