UM Laurel Medical Center

Reviews

• TH

  T Haynes

  Sep 18, 2026
  1.0
  I had surgery at UM Laurel Medical Center and, overall, had a positive experience with my surgeon and several members of the staff. Unfortunately, my experience with my overnight nurse, Collette, was extremely disappointing and concerning. Following surgery, I experienced significant blood and blood clots that interfered with my urinary catheter draining properly. Earlier in the day, when I felt that my bladder was extremely full, a bladder scan showed approximately 301 mL. My bladder was manually drained, a repeat scan showed approximately 66 mL, and I immediately felt significant relief. When I began experiencing the same bladder fullness during Collette’s overnight shift, I repeatedly told her that something was wrong and that I did not believe my catheter was draining properly. A bladder scan showed more than 300 mL, but Collette told me there was no way my bladder could contain that much and that the machine must be wrong. I explained that this was approximately the same amount measured during the earlier episode when my bladder was confirmed to be full. She obtained another scanner and checked a different area of my abdomen. That reading showed approximately 31 mL, and she told me that was the correct number. Meanwhile, my bladder pressure continued to increase until I was in significant pain. She attempted to flush the catheter because of the blood clots, but it still was not draining appropriately. During one attempt, much of the fluid appeared to leak around the catheter and onto me. At one point, she began explaining to me how a catheter works. I told her that this was not my first procedure and, more importantly, I know my body. Unfortunately, I did not feel heard. Eventually, I stopped trying to convince her and endured the pain and discomfort for the remainder of the night without sleeping. Early the next morning, a student working with my physician listened to my concerns and contacted the doctor. Another bladder measurement was requested and again showed more than 300 mL, consistent with what I had been reporting throughout the night. My bleeding and clotting ultimately continued to the point that my surgeon had to take me back to the operating room, where one large blood clot and multiple smaller blood clots were removed from my bladder. I understand that bleeding and blood clots can occur as postoperative complications, and I am not saying that Collette caused those complications. My concern is that while I was experiencing a genuine postoperative problem, I repeatedly reported bladder fullness, catheter drainage problems and increasing pain, and I felt that my concerns and an abnormal bladder-scan reading were dismissed rather than appropriately reassessed or escalated. No postoperative patient should have to repeatedly convince a healthcare professional that something is wrong while their pain and symptoms are worsening. I do want to specifically recognize my day nurse, Gladys, who was wonderful. Her bedside manner was excellent, she listened when I explained what I was experiencing, took my concerns seriously and made me feel cared for. I am extremely grateful for the care she provided. I have also submitted my concerns directly to the hospital through the appropriate Patient Experience process because I believe what happened overnight deserves to be reviewed—not simply because I had an unpleasant experience, but because patients need to feel heard and taken seriously when they report that something is wrong.
• BJ

  Beatrice Jones

  Sep 6, 2026
  1.0
  I see why this place is only 2 stars. WORST experience here. I waited for 4 hours in a room all by myself without being seen since my vitals were taken when I walked in. I decided to leave since clearly I was well enough to them so I might as well go home. When trying to leave the nurses were trying to force me to stay to sign paperwork to say I was leaving, and not telling me where the exit door was. They finally told me after about 5 minutes waiting. I left and nobody asked about anything on my way out, I could’ve been a patient that stole something and nobody would’ve known because NOBODY CARES. Do not go here if you care about your health!
• TP

  Tina Marie Perez

  Sep 3, 2026
  1.0
  I’m extremely disappointed by a call I had with Dr. Meers in the ER. When I asked about transferring my son in law's prescription to another pharmacy in another state, she became rude and dismissive. I was persistent for her help to transfer the prescription and she resolved the issue, however after, she was abruptly being rude and hung up on me. Patients deserve respectful communication, even when there is disagreement. I hope the office takes this feedback seriously.
• JB

  Janeba Barry

  Sep 3, 2026
  1.0
  I tried the old Laurel Hospital and it was an absolute horror. Fast forward almost a decade later, I saw the new building got bought by UM and figured to give the new building and staff a try. Nurse Emelia was very rough with me. I told her I was in pain and she caused significant bruising from sticking the needle around my arm with no regard to me flinching and expressing how painful it was (no compassion). Though Dr. Pierson was pleasant, Dr. Pierson sent me home with a life threatening emergency on a Saturday afternoon. I even expressed to him the pain, discomfort, and symptoms I felt and he did not give me meds nor send a prescription in for post visit. He sure was happy to send me home. Early Sunday morning, my GP then called me after they received the visits notes from Dr. Pierson and they were horrified, and advised I go to Hopkins where I would for sure get medically treated accordingly. I could have died.
• FS

  Felicia S.H.

  Sep 2, 2026
  5.0
  I spent a couple days in the emergency room and I can truly tell you from experience that everyone working in that department from the head ER doctor to everyone working in each section of the emergency room all did a fantastic job in making sure that I received optimal care and quality service from the moment of admission, to the time of discharge. Every department worked together in unity for one goal, and that was to ensure my wellness and safe discharge. I am truly grateful to God Almighty for this team and the love they shared towards my family and I . To God be the glory. Amen.

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